Field Service Supervisor, Semiconductor

Thermo Fisher Scientific

. Lead and develop a team of approximately eight or more Field Service Engineers .

Posted 11/3/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing and mentoring technical professionals while ensuring high-quality service support for complex scientific and semiconductor equipment. Possesses advanced troubleshooting skills and a commitment to customer satisfaction and continuous improvement.

Highest-signal resume keywords

Team LeadershipTechnical Escalation ManagementSemiconductor Equipment TroubleshootingMentoring and CoachingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transmission Electron Microscopy (TEM)Scanning Electron Microscopy (SEM)Focused Ion Beam (FIB) SystemsX-ray Photoelectron Spectroscopy (XPS)Electronic Failure Analysis (EFA)Electrical TroubleshootingMechanical TroubleshootingSoftware TroubleshootingUltra-High Vacuum SystemsHigh-Voltage Systems

Soft Skills

Effective CommunicationProblem-SolvingTeamworkOrganizational SkillsCustomer Focus

Industry Keywords

Semiconductor IndustryGood Manufacturing Practices (GMP)Cleanroom StandardsTechnical SupportService Quality

Tech Stack

Tools & technologies

ElectronRay

About the role

Key responsibilities & impact

Lead and develop a team of approximately eight or more Field Service Engineers
Coach, mentor, and develop engineers' technical expertise, problem-solving capabilities, and confidence
Provide guidance on complex troubleshooting and service escalations involving advanced electron microscopy and semiconductor analysis systems
Build trusted relationships with customer stakeholders and ensure responsive, effective service support
Identify recurring technical challenges, investigate root causes, and implement solutions to minimize equipment downtime
Collaborate with internal engineering, technical support, and other service professionals to resolve challenging equipment issues
Promote accountability, effective communication, teamwork, and continuous improvement across daily service activities
Identify team skill gaps and training opportunities to increase technical proficiency and reduce dependence on escalated support
Maintain and improve customer satisfaction and service quality
Strengthen team capabilities and independence in resolving complex equipment challenges
Build strong working relationships with customer stakeholders and internal technical partners

Requirements

What you’ll need

Advanced degree with at least 6 years of relevant professional experience, or a bachelor's degree with at least 8 years of relevant professional experience
Demonstrated experience leading, mentoring, coaching, or developing technical professionals
Strong technical background supporting complex scientific, analytical, or semiconductor equipment
Semiconductor industry experience strongly preferred
Experience managing technical escalations, solving complex equipment problems, and working directly with customers
Hands-on experience with at least one of: Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), DualBeam or Focused Ion Beam (FIB) systems, semiconductor wafer-related equipment or workflows, X-ray Photoelectron Spectroscopy (XPS), or Electronic Failure Analysis (EFA)
Experience troubleshooting ultra-high vacuum and high-voltage systems
Strong electrical, mechanical, and software troubleshooting skills
Ability to diagnose complex equipment failures and guide effective technical resolutions
Ability to develop and motivate engineers with varying levels of technical experience
Strong communication skills and ability to build credibility with technical teams and customer stakeholders
Demonstrated ability to remain organized and solution-focused during high-priority equipment escalations
Commitment to customer satisfaction, service quality, and continuous improvement
Ability to balance technical problem-solving with team leadership and customer expectations
Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) safety standards
Ability to work in a cleanroom with required restrictions on hair products, jewelry, makeup, nail polish, perfume, exposed piercings, and facial hair
Ability to use required PPE, including safety glasses, gowning, gloves, lab coat, and ear plugs
Ability to work with strong odors and hazardous/toxic materials

Benefits

Comp & perks

Approximately 25–50% travel, depending on business and customer needs
Standard Monday–Friday work schedule