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FSP Supervisor, Clinical Operations Management
Thermo Fisher Scientific. Oversee daily line management responsibilities for assigned clinical operations staff .
About the role
Key responsibilities & impact- Oversee daily line management responsibilities for assigned clinical operations staff
- Provide coaching, development support, resourcing, alignment, training, and professional and technical development
- Collaborate with senior management and executive staff on strategic planning and business development
- Serve as the escalation point for performance concerns and training needs
- Manage induction and orientation programs for new employees
- Maintain staff CVs, training records, position profiles, and experience profiles
- Support local resourcing and project/functional lead activities
- Escalate issues that may affect project deliverables
- Deliver training on WPDs, SOPs, local requirements, and clinical operations topics
- Identify training gaps and contribute to training program development
- Participate in process improvement initiatives
- Facilitate risk-based monitoring
- Alert management to quality issues, request QA audits, and support audit responses
- Review systems and metrics to assess employee performance, KPIs, and project status
- Conduct PAVs to evaluate monitoring skills and project execution
- Manage hiring, performance, professional development, compensation actions, corrective action, terminations, time records, expenses, leave, and overtime
Requirements
What you’ll need- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience comparable to 0 to 5 years
- 1+ year of leadership responsibility
- Knowledge of clinical operations and line/performance management
- Ability to manage induction/orientation, training, resourcing, performance management, coaching, mentoring, counseling, and separations
- Knowledge of Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local requirements, and risk-based monitoring
- Ability to use CTMS, Preclarus, and Clarity systems
- Ability to evaluate employee and project metrics, KPIs, and project status
- Ability to conduct PAVs remotely or on-site
- Willingness and ability to travel domestically and internationally and drive to site locations
Benefits
Comp & perks- Global team environment
- Collaboration and development opportunities
- Passion, innovation, and commitment to scientific excellence
- Professional development support
- Salary administration and approved courses of action related to compensation