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Medical Information Specialist I – Nurse
Thermo Fisher Scientific. Respond to technical and medical information inquiries by phone, email, internet, or mail regarding pharmaceutical or device products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in responding to technical and medical inquiries regarding pharmaceutical products, while maintaining compliance with regulatory guidelines. Proficient in analyzing complex information and collaborating with clients to provide accurate responses and support.
Highest-signal resume keywords
Bachelor's Degree In NursingValid Quebec Nursing PermitFluency In English And FrenchExcellent Verbal And Written Communication SkillsAbility To Interpret Complex Medical Information
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Trial InformationRegulatory GuidelinesDatabase ManagementMedical Literature ResearchAdverse Event ReportingSOPs And ProtocolsGCPsTechnical Information AnalysisKeyboarding SkillsTime Management
Soft Skills
Organizational SkillsTeam CollaborationIndependent Work AbilityCommunication Skills
Certifications & Qualifications
Ordre Des Infirmières Et Infirmiers Du Québec Registration
Industry Keywords
Pharmaceutical ProductsMedical Device ProductsClient SupportOn-Call SupportProduct ComplaintsInquiry ResolutionRegulatory Compliance
About the role
Key responsibilities & impact- Respond to technical and medical information inquiries by phone, email, internet, or mail regarding pharmaceutical or device products
- Process fulfillments and provide clinical trial information or after-hours on-call support
- Analyze caller questions and formulate accurate, concise responses using client-approved resources
- Record inquiries and interactions in appropriate databases according to organizational, client, and regulatory guidelines
- Identify, record, and triage adverse events and product complaints, including follow-up support
- Maintain knowledge of project and corporate policies, client products, SOPs, protocols, GCPs, and applicable regulatory requirements
- Collaborate with internal and external client contacts to resolve complex inquiries
- Research medical literature and draft responses for complex inquiries as needed
Requirements
What you’ll need- Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
- Valid Quebec nursing permit and current registration with the Ordre des infirmières et infirmiers du Québec (OIIQ)
- Fluency in both English and French, spoken and written
- Previous experience comparable to 0 to 2 years
- An equivalency consisting of a combination of appropriate education, training and/or directly related experience may be considered sufficient
- Excellent verbal and written communication skills
- Proficient computer and keyboarding skills
- Ability to interpret complex medical and technical information
- Organizational and time management skills
- Ability to work independently and as part of a team
- Rotating shifts may be required
- Occasional driving to site locations with occasional travel
- Occasional long, varied work hours
Benefits
Comp & perks- Hybrid work arrangement
- Standard Monday–Friday work schedule
- Full-time employment