Medical Information Specialist I – Nurse

Thermo Fisher Scientific

. Respond to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products .

Posted 11/5/2026full-timeSaint-Laurent • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in responding to technical and medical inquiries regarding pharmaceutical products, while maintaining compliance with regulatory guidelines. Proficient in analyzing complex information and collaborating with clients to provide accurate responses and support.

Highest-signal resume keywords

Bachelor's Degree In NursingValid Quebec Nursing PermitFluency In English And FrenchExcellent Verbal And Written Communication SkillsAbility To Interpret Complex Medical Information

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Trial InformationRegulatory GuidelinesMedical Literature ResearchDatabase ManagementAdverse Event Reporting

Soft Skills

Interpersonal SkillsOrganizational SkillsTime Management SkillsAbility To Work IndependentlyAbility To Maintain Professional Demeanor

Tools & Technologies

Computer SkillsKeyboarding Skills

Certifications & Qualifications

Current Registration With OIIQ

Industry Keywords

Pharmaceutical ProductsSOPsGCPsClient ProductsTechnical Information

About the role

Key responsibilities & impact

Respond to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products
Process fulfillments and provide clinical trial information or after-hours on-call support
Analyze caller questions and formulate accurate, concise responses using client-approved resources
Record inquiries and interactions in appropriate databases according to organizational, client, and regulatory guidelines
Identify, record, and triage adverse events and product complaints, including follow-up support
Maintain knowledge of project and corporate policies, client products, SOPs, protocols, GCPs, and regulatory requirements
Collaborate with internal and external client contacts to resolve complex inquiries
Research medical literature and draft responses for complex inquiries as needed

Requirements

What you’ll need

Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
Valid Quebec nursing permit and current registration with the Ordre des infirmières et infirmiers du Québec (OIIQ)
Fluency in both English and French, spoken and written
Previous experience comparable to 0 to 2 years
An equivalency consisting of a combination of appropriate education, training and/or directly related experience may be considered
Excellent verbal and written communication skills
Excellent comprehension, speaking, reading and writing skills
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently and as part of a team
Ability to interpret complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Ability to work rotating shifts, occasional varied hours, and occasional travel or driving to site locations

Benefits

Comp & perks

Hybrid work arrangement
Standard Monday-Friday work schedule
Professional and technical training through project, corporate, client, SOP, protocol, GCP, and regulatory knowledge development