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Medical Information Specialist – Nurse
Thermo Fisher Scientific. Respond to technical and medical information inquiries by phone, email, internet, or mail regarding pharmaceutical or device products .
About the role
Key responsibilities & impact- Respond to technical and medical information inquiries by phone, email, internet, or mail regarding pharmaceutical or device products
- Process fulfillments and provide clinical trial information or after-hours on-call support
- Analyze questions and formulate accurate, concise responses using client-approved resources
- Record inquiries and interactions in appropriate databases according to organizational, client, and regulatory guidelines
- Identify, record, and triage adverse events and product complaints, including follow-up support
- Maintain knowledge of project and corporate policies, client products, SOPs, protocols, GCPs, and regulatory requirements
- Collaborate with internal and external client contacts to resolve complex inquiries
- Research medical literature and draft responses as needed
Requirements
What you’ll need- Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
- Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency
- Previous experience comparable to 0 to 2 years
- Equivalency may consist of a combination of appropriate education, training and/or directly related experience
- Excellent verbal and written communication skills
- Excellent language skills, including comprehension, speaking, reading and writing; fluency in a second language may be required
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently and as part of a team
- Ability to interpret complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
- Ability to work rotating shifts, occasional long varied hours, and occasional travel
Benefits
Comp & perks- Hybrid work arrangement
- Standard Monday-Friday work schedule
- Occasional travel/driving to site locations