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On Site Service Specialist
Thermo Fisher Scientific. Provide on-site asset management and laboratory support services for key customer accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in asset management and laboratory support services, with a strong focus on customer satisfaction and effective communication. Proficient in managing operations and contributing to continuous improvement initiatives within the life sciences and healthcare sectors.
Highest-signal resume keywords
Advanced Degree Or Bachelor's Degree Plus 2 Years ExperienceKnowledge Of R&D Laboratory OperationsStrong Expertise In Microsoft Office SuiteExcellent Customer Service SkillsKnowledge Of Regulatory Compliance And Quality Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Laboratory Equipment ExperienceComputerized InstrumentationProblem-Solving SkillsTask PrioritizationGMP KnowledgeGLP Knowledge
Soft Skills
Strong Communication AbilitiesAbility To Work Independently
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Asset ManagementLaboratory Support ServicesLife SciencesHealthcareContinuous Improvement Initiatives
About the role
Key responsibilities & impact- Provide on-site asset management and laboratory support services for key customer accounts
- Serve as the primary point of contact between customers and Thermo Fisher Scientific
- Ensure seamless delivery of services while maintaining high customer satisfaction
- Manage day-to-day operations
- Coordinate service activities
- Contribute to continuous improvement initiatives impacting customers' ability to make the world healthier, cleaner, and safer
- Interact with engineers, suppliers, and internal partners
Requirements
What you’ll need- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in Agriculture, Life Sciences, Healthcare, Biomedical or related field
- Knowledge of research and development (R&D) laboratory operations, standards, and procedures preferred
- Strong expertise in Microsoft Office suite (Word, Excel, PowerPoint)
- Excellent customer service skills with proven ability to build and maintain professional relationships
- Strong communication abilities, both written and verbal, for interacting with engineers, suppliers, and internal partners
- Demonstrated problem-solving skills and ability to work independently
- Experience with laboratory equipment and computerized instrumentation preferred
- Knowledge of regulatory compliance and quality systems (GMP, GLP) preferred
- Ability to prioritize tasks and meet deadlines effectively
- Physical capability to perform essential job functions including walking, lifting up to 25kg, and standing for extended periods
- Willingness to wear required PPE (lab coats, safety glasses, etc.) as needed
- Valid driver's license and ability to travel up to 15% as required
- Fluency in English required
- Dedication to Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement
Benefits
Comp & perks- Fully remote work arrangement
- Standard Monday–Friday work schedule