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Sales Operations Order Management Specialist II
Thermo Fisher Scientific. Act as the single point of contact for customer and internal partner questions and requests supporting order processing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Order Management, Logistics, and Supply Chain operations, with a strong focus on international shipping requirements and compliance. Proficient in managing customer inquiries, processing invoices, and maintaining accurate order data while ensuring timely communication and resolution of operational issues.
Highest-signal resume keywords
Order ManagementLogistics CoordinationInternational Shipping ExpertiseCRM Systems KnowledgeProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData AnalysisInvoicingCustoms DocumentationTrade Compliance RegulationsMicrosoft ExcelMicrosoft PowerPointSalesforceMicrosoft DynamicsQAD
Soft Skills
Attention to DetailCritical ThinkingCommunication SkillsOrganizational SkillsTeam Collaboration
Industry Keywords
Supply ChainCommercial OperationsSOX ComplianceISO StandardsIncotermsCustomer Relationship ManagementCross-Functional TeamsStakeholder RelationshipsRevenue RecognitionOperational Issues Resolution
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the single point of contact for customer and internal partner questions and requests supporting order processing
- Manage complex customer orders and update CRM records, including reservations, delivery dates, and component part numbers
- Support customer setup and review purchase orders against Thermo Fisher proposals
- Ensure accurate order information and timely communication with factory order desks
- Manage internal and external customer inquiries and drive operational issues to resolution
- Maintain order data, customer records, archives, and GCO-R reporting standards
- Monitor order progression and invoicing milestones to support accurate revenue recognition
- Coordinate Non Standard Requests, External Technologies requests, and configuration issue resolution
- Resolve billing discrepancies and customer credit issues with Accounts Receivable
- Process invoices, credit/rebill requests, manual invoices, intercompany transactions, and portal requirements
- Participate in projects and provide backup for Sales Operations team members
- Ensure SOX, Legal, ISO, trade, and governmental compliance and support audits
- Communicate shipping dates and coordinate customer-site deliveries
- Manage shipping documentation, commercial invoices, letters of credit, insurance documentation, and import requirements
- Coordinate factory export teams and carriers on backorders, returns, customs requirements, and damage claims
- Resolve customs import delays and issues to ensure timely shipment delivery
Requirements
What you’ll need- Bachelor’s degree in business, Supply Chain, Operations, Logistics or related field, or equivalent combination of education and experience
- 5+ years of experience in Commercial Operations, Order Management, Logistics, Supply Chain, or related business operations
- Expertise with international and domestic shipments and orders for US, Canada and LATAM
- Professional proficiency in English
- Spanish and/or Portuguese proficiency is a plus
- Demonstrated ownership, accountability, and commitment to delivering results
- Highly organized with exceptional attention to detail and ability to manage competing priorities
- Strong critical thinking and sound judgment
- Strong project management capabilities
- Excellent analytical and quantitative skills
- Customer-focused with outstanding communication skills
- Strong business understanding and knowledge of contract terms/processes
- Intermediate to advanced knowledge of international shipping requirements, Incoterms, customs documentation, and trade compliance regulations
- Advanced proficiency in Microsoft Excel, PowerPoint and data analysis tools
- Strong knowledge of CRM systems such as Salesforce, Microsoft Dynamics, and QAD, and ERP platforms is highly desirable
- Clear written and verbal communication abilities
- Ability to work closely with teams across the Americas, Europe, APAC, and LATAM
- Experience working with cross-functional teams across multiple time zones
- Ability to work independently and as part of a team
- Professional approach and ability to build stakeholder relationships
Benefits
Comp & perks- Hybrid work arrangement
- Standard Monday–Friday work schedule