Sales Operations Order Management Specialist II

Thermo Fisher Scientific

. Act as the single point of contact for customer and internal partner questions and requests supporting order processing .

Posted 10/8/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order Management, Logistics, and Supply Chain operations, with a strong focus on international shipping requirements and compliance. Proficient in managing customer inquiries, processing orders, and utilizing CRM and ERP systems to ensure operational efficiency.

Highest-signal resume keywords

Order ManagementLogistics CoordinationInternational Shipping ExpertiseProject ManagementCRM Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData AnalysisCustoms DocumentationRevenue RecognitionInvoicingSupply Chain ManagementTrade ComplianceAdvanced Microsoft ExcelAdvanced Microsoft PowerPointQAD

Soft Skills

Problem SolvingCommunicationTeam CollaborationIndependenceCustomer Service

Tools & Technologies

CRM SystemsSalesforceMicrosoft DynamicsERP PlatformsCora Sequence

Industry Keywords

SOX ComplianceISO StandardsIncotermsCommercial OperationsCross-Functional Teams

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the single point of contact for customer and internal partner questions and requests supporting order processing
Manage complex customer orders and update CRM records, reservations, delivery dates, and component part numbers
Support new customer setup with customers and Account Managers
Review purchase orders against Thermo Fisher proposals and initiate corrective actions
Ensure order information is accurate and factory order desks are informed in time to meet shipping dates
Manage internal and external customer inquiries and drive operational issues to resolution
Maintain order data, customer records, and archives in CRM, QAD, and Cora Sequence
Monitor order progression and invoicing milestones to support accurate revenue recognition
Coordinate Non Standard Requests, External Technologies requests, configuration issues, billing discrepancies, and customer credit issues
Process invoicing, credit/rebill requests, manual invoices, intercompany transactions, and portal requirements
Participate in projects and provide backup for Sales Operations team members
Ensure SOX, Legal, ISO, trade, governmental, and corporate compliance
Communicate shipping dates and coordinate customer deliveries
Manage shipping documentation, commercial invoices, letters of credit, insurance documentation, and import requirements
Coordinate factory export teams, carriers, backorders, returns, customs requirements, and damage claim resolution
Resolve customs import delays and issues to ensure timely shipment delivery

Requirements

What you’ll need

Bachelor’s degree in business, Supply Chain, Operations, Logistics or related field, or equivalent combination of education and experience
5 plus years of experience in Commercial Operations, Order Management, Logistics, Supply Chain, or related business operations
Expertise with both international and domestic shipments and orders for US, Canada and LATAM
Professional proficiency in English required
Strong project management capabilities
Advanced knowledge of international shipping requirements, Incoterms, customs documentation, and trade compliance regulations
Advanced proficiency in Microsoft Excel, PowerPoint and data analysis tools
Strong knowledge of CRM systems (e.g. Salesforce, Microsoft Dynamics, QAD) and ERP platforms highly desirable
Experience working with cross-functional teams across multiple time zones
Ability to work independently and as part of a team

Benefits

Comp & perks

Hybrid work arrangement
Standard Monday–Friday work schedule