Senior Manager – Digital Product Solutions

Thermo Fisher Scientific

. Build trusted customer relationships and lead discovery sessions, workshops, interviews, and workflow reviews .

Posted 10/22/2026full-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in translating customer needs into functional requirements, user stories, and technical specifications while effectively collaborating with cross-functional teams. Proficient in managing product backlogs and synthesizing customer feedback to drive product development and strategic initiatives.

Highest-signal resume keywords

Customer DiscoveryFunctional RequirementsProduct Backlog ManagementTechnical FluencyAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisTechnical SpecificationsUser StoriesData/Integration RequirementsAcceptance CriteriaWorkflow AutomationAPIsEnterprise Software/SaaSProduct Management ToolsSolutions Design

Soft Skills

Excellent Communication SkillsInfluencing SkillsNavigating AmbiguityPresentation SkillsCross-Functional Collaboration

Certifications & Qualifications

Product Management CertificationAgile Certification

Industry Keywords

Customer RelationshipsStakeholder EngagementCustomer InsightsEnterprise CustomersIntegration Specialists

About the role

Key responsibilities & impact

Build trusted customer relationships and lead discovery sessions, workshops, interviews, and workflow reviews
Understand customer goals, pain points, business processes, and desired outcomes
Translate customer needs into business requirements, use cases, functional and technical specifications, user stories, data/integration requirements, and acceptance criteria
Validate requirements and proposed solutions with customers and technical teams
Create, maintain, and continuously refine a structured backlog of customer and product requirements
Synthesize requests across customers, industries, use cases, and segments to identify common themes and reusable solutions
Prioritize requirements and partner with product leadership and engineering to incorporate priorities into roadmaps and release plans
Communicate priorities, tradeoffs, dependencies, and expected timelines to stakeholders
Analyze customer feedback and usage patterns to identify recurring problems, unmet needs, emerging opportunities, and segment differences
Share customer insights with IT, engineering, sales, customer success, implementation, and leadership teams
Partner with engineering, IT, customer experience, security, data, commercial, and global client services teams
Represent the product in strategic customer discussions, roadmap reviews, and solution-design sessions
Support product launches through documentation, enablement materials, release communications, and customer-facing presentations

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Product Management, or a related discipline, or equivalent relevant experience
Advanced degree or relevant product/Agile certification preferred
Demonstrated experience in a customer-facing product, solutions, business analysis, product ownership, or technical consulting role
Experience conducting customer discovery and translating business needs into functional requirements, technical specifications, user stories, data/integration requirements, and acceptance criteria
Experience creating, refining, and prioritizing product backlogs and synthesizing feedback across multiple customers or segments
Sufficient technical fluency to work effectively with software engineers, architects, data teams, and integration specialists
Experience with enterprise customers, enterprise software/SaaS, APIs, integrations, data products, workflow automation, Agile methods, or product-management tools preferred
Excellent written, verbal, presentation, and executive-level communication skills
Ability to navigate ambiguity, influence cross-functionally, and translate between business and technical audiences