FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Service Support Representative
Thermo Fisher Scientific. Meet or exceed customer expectations in all internal and external interactions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, order administration, and tender submission processes while maintaining accuracy and attention to detail. Proficient in utilizing ERP systems and Microsoft tools to support sales operations and enhance team collaboration.
Highest-signal resume keywords
Customer Relationship ManagementOrder AdministrationTender Submission SupportERP System MaintenanceFluent in English, Spanish, and Italian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingTender DocumentationData ManagementQuote CreationPurchase Order Processing
Soft Skills
Interpersonal SkillsProblem-Solving SkillsTeamworkAttention to DetailTime Management
Tools & Technologies
SAPC4SE1Microsoft OfficeMS WordMS ExcelMS PowerPoint
Certifications & Qualifications
Bachelor's Degree or Equivalent
Industry Keywords
Tender OfficePublic TendersPrivate TendersService ContractsSales Support
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Meet or exceed customer expectations in all internal and external interactions.
- Support the company’s Service plans and forecasts through timely and accurate processing of orders, contracts, tenders, and service calls.
- Collate information from relevant parties and provide timely responses to public and private tender invitations.
- Coordinate with Service, Sales, and Support departments to gather information and prepare tender submissions.
- Follow company policies and procedures.
- Escalate Terms & Conditions issues to Finance or Legal when required.
- Maintain tender documentation and contribute to continuous process improvements.
- Work with SAP, C4S, E1, and Microsoft tools.
- Create, amend, and review customer quotes.
- Process purchase orders by booking and invoicing service contracts.
- Support process documentation.
- Maintain data in the ERP system.
- Communicate daily with Managers and the Team Leader, and with Sales and other functions as required.
- Communicate verbally and in writing with customers at all levels.
Requirements
What you’ll need- Bachelor’s degree or equivalent required.
- 1–2 years of experience in a customer contact/order administration role supporting a sales team.
- Computer literate – MS Office, Word, Excel, and PowerPoint.
- Excellent administrative and interpersonal skills, with the ability to plan, prioritize, and manage multiple tasks.
- Teamwork and accuracy are critical.
- Experience working in a Tender Office or supporting public and/or private tenders is considered an advantage.
- Fluent in English alongside Spanish and Italian.
- Must be able to work as part of a team.
- Strong problem-solving skills and attention to detail.
- Ability to adapt to changing priorities and handle time-sensitive requests.
- Excellence in customer relationship management and professional communication.
Benefits
Comp & perks- Hybrid work arrangement
- Standard Monday–Friday work schedule