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Team Lead – Clarity
Thermo Fisher Scientific. Supervise technical support staff across Desktop Services, Network Communications, and other IT disciplines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in supervising technical support staff across IT disciplines, with a focus on service excellence, team development, and stakeholder management. Proficient in IT infrastructure, desktop services, and network communications, ensuring effective service delivery and project management.
Highest-signal resume keywords
Leadership Supervising Technical StaffIT Infrastructure KnowledgeProject Management ExperienceService Level ManagementCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT InfrastructureDesktop ServicesNetwork CommunicationsProject ManagementService DeliveryIT Service Level ManagementQuality MetricsProblem-SolvingAnalytical CapabilitiesTechnical Solutions Development
Soft Skills
Team DevelopmentPerformance ManagementStakeholder ManagementExcellent CommunicationAdaptability
Tools & Technologies
Computer Software Applications
Industry Keywords
Technical SupportService ExcellenceCross-Functional PartnershipsOrganizational StakeholdersFlexible Work Arrangements
About the role
Key responsibilities & impact- Supervise technical support staff across Desktop Services, Network Communications, and other IT disciplines
- Drive service excellence through collaborative cross-functional partnerships
- Develop team members and implement technical solutions meeting critical business needs
- Ensure service levels are maintained
- Provide strategic direction to the team
- Maintain strong relationships with organizational stakeholders
- Contribute to technology solutions supporting Thermo Fisher Scientific’s mission
Requirements
What you’ll need- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in leadership supervising technical staff
- Preferred Fields of Study: Computer Science, Information Technology, or related field
- Strong technical knowledge in IT infrastructure, desktop services, or network communications
- Demonstrated project management and service delivery experience
- Excellence in team development and performance management
- Strong customer service orientation and stakeholder management skills
- Ability to work various shifts as required
- Experience with IT service level management and quality metrics
- Excellent communication and presentation skills
- Proven ability to manage multiple priorities
- Experience in flexible work arrangements
- Travel may be required
- Physical ability to perform computer work for extended periods
- Proficiency with various computer software applications
- Strong problem-solving and analytical capabilities
- Ability to adapt to changing conditions
- Excellent attendance and reliability record
Benefits
Comp & perks- Fully remote work arrangement
- Opportunity to shape technological solutions while contributing to Thermo Fisher Scientific’s mission
- Global team resources to support individual career goals