Lead Journey Management Strategist

TheyDo - Journey Management

. Advise Tier 0 enterprise customers and executives across Customer Experience, Product, Operations, Digital, and Transformation .

Posted 10/27/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading enterprise-scale transformation programs and advising C-suite executives, with a strong focus on aligning diverse stakeholder agendas and driving strategic growth initiatives. Possesses the ability to define and communicate enterprise ROI frameworks and best practices while influencing product strategy at an executive level.

Highest-signal resume keywords

C-Suite EngagementEnterprise Transformation LeadershipStrategic Account PlanningROI Framework DevelopmentExecutive Storytelling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Operating ModelsDigital TransformationCustomer ExperienceBusiness TransformationMulti-Year Expansion StrategiesNet Revenue RetentionGlobal Best PracticesMaturity ModelsStrategic Infrastructure PositioningProduct Strategy Influence

Soft Skills

Executive PresenceStorytellingNarrative BuildingCommunication SkillsInfluencing Skills

Industry Keywords

Customer SuccessStakeholder AlignmentGovernance BodiesInvestment NarrativesThought LeadershipMarket SignalsTransformation FrameworksExecutive BriefingsStrategic GrowthAmbiguity Management

About the role

Key responsibilities & impact

Advise Tier 0 enterprise customers and executives across Customer Experience, Product, Operations, Digital, and Transformation
Lead C-suite conversations positioning journey management as strategic enterprise infrastructure
Translate ambiguous executive goals into structured, scalable journey-led transformation programs
Build executive alignment across complex stakeholder groups, steering committees, and governance bodies
Shape multi-year investment narratives, enterprise ROI frameworks, and expansion strategies
Partner with Customer Success and Account Executive leadership on executive renewals, strategic account planning, and long-term growth
Influence product direction by connecting enterprise needs, market signals, and executive priorities
Define, evolve, and institutionalise global best practices, maturity models, and transformation frameworks
Represent TheyDo externally through executive briefings, thought leadership, and industry forums
Own outcomes including executive alignment, multi-year transformation commitments, strategic expansion programs, ROI/value narratives, NRR growth, and market/category leadership

Requirements

What you’ll need

Extensive experience working directly with C-suite and executive leadership in large, complex organisations
Proven track record leading or advising multi-year, enterprise-scale transformation programs
Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation
Experience positioning complex platforms, services, or practices as strategic infrastructure
Background in senior consulting, strategy, transformation leadership, or an equivalent path
Ability to influence at C-suite level and align diverse executive agendas
Ability to operate in ambiguity and turn vision into action
Strong executive presence, storytelling, and narrative-building skills
Ability to operate independently across markets, industries, and strategic accounts
Understanding of how enterprise value is created, sustained, and expanded over time
Experience driving multi-year expansions and Net Revenue Retention
Ability to define and communicate enterprise ROI frameworks and long-term investment narratives
Ability to partner with Customer Success and Sales leaders on strategic account strategy
Knowledge of defining and scaling global best practices and maturity models
Experience influencing product strategy or roadmap direction at an executive level
Comfort representing a company externally or stepping into a visible thought leadership role
Ability to communicate clearly and confidently with executive audiences, in writing and in person
Willingness/ability to work or live within the CET +/- 2 timezone

Benefits

Comp & perks

Competitive compensation and pre-IPO equity/stock package
Fully remote working with flexible hours
Health Insurance benefit with tailored support for every employee, regardless of location
Minimum of 25 days of paid holiday per year (pro rata), plus public holidays and three extra days during the annual company-wide winter shutdown
Learning and Development budget
Wellbeing budget, including support for meditation, mindfulness, or yoga/gym membership
Paid parental leave: 6 months for the primary carer and 6 weeks for the secondary carer, fully paid
Paid childcare leave
Home office or co-working budget
Company events and retreats
Latest tech and tools, including MacBook Air or Pro
Continuous growth of the benefits package