Lead Journey Management Strategist

TheyDo - Journey Management

. Act as a trusted advisor to Tier 0 enterprise customers and executives .

Posted 10/27/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading enterprise-scale transformation programs and influencing C-suite executives. Capable of defining enterprise ROI frameworks and driving strategic expansion initiatives while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

C-Suite EngagementEnterprise Transformation LeadershipExecutive AlignmentROI Framework DevelopmentStrategic Account Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Operating ModelsDigital TransformationCustomer ExperienceBusiness TransformationNarrative BuildingMulti-Year Expansion StrategiesBest Practices DevelopmentMaturity ModelsProduct Strategy InfluenceInvestment Narratives

Soft Skills

Executive PresenceStorytellingClear CommunicationInfluencing SkillsAutonomy

Industry Keywords

Stakeholder ManagementGovernance BodiesThought LeadershipMarket SignalsNet Revenue Retention

About the role

Key responsibilities & impact

Act as a trusted advisor to Tier 0 enterprise customers and executives
Lead C-suite conversations positioning journey management as strategic enterprise infrastructure
Translate ambiguous executive goals into structured, scalable journey-led transformation programs
Build executive alignment across complex stakeholder groups, steering committees, and governance bodies
Shape multi-year investment narratives, enterprise ROI frameworks, and expansion strategies
Partner with Customer Success and Account Executive leadership on executive renewals, strategic account planning, and long-term growth
Influence product direction by connecting enterprise needs, market signals, and executive priorities
Define, evolve, and institutionalise global best practices, maturity models, and transformation frameworks
Represent TheyDo externally through executive briefings, thought leadership, and industry forums
Own outcomes including executive alignment, multi-year transformation commitments, strategic expansion programs, enterprise ROI narratives, Net Revenue Retention growth, and market/category leadership

Requirements

What you’ll need

Extensive experience working directly with C-suite and executive leadership in large, complex organisations
Proven track record leading or advising multi-year, enterprise-scale transformation programs
Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation
Experience positioning complex platforms, services, or practices as strategic infrastructure
Background in senior consulting, strategy, transformation leadership, or an equivalent path
Ability to influence at C-suite level and align diverse executive agendas
Strong executive presence, storytelling, and narrative-building skills
Ability to operate independently across markets, industries, and strategic accounts
Experience driving multi-year expansions and Net Revenue Retention
Ability to define and communicate enterprise ROI frameworks and long-term investment narratives
Knowledge of defining and scaling global best practices and maturity models
Experience influencing product strategy or roadmap direction at an executive level
Comfortable representing a company externally or stepping into a visible thought leadership role
Ability to communicate clearly and confidently with executive audiences, in writing and in person
Ability to work with high autonomy and enterprise-level accountability

Benefits

Comp & perks

Competitive compensation and pre-IPO equity
Fully remote working with flexible hours
Health Insurance benefit
Minimum of 25 days of paid holiday per year (pro rata), plus public holidays and three additional days during the annual winter shutdown
Learning and Development budget
Wellbeing budget, including support for meditation, mindfulness, or yoga/gym membership
Paid parental leave: 6 months for the primary carer and 6 weeks for the secondary carer, fully paid
Paid childcare leave
Home office or co-working budget
Company events and retreats
Latest tech and tools, including a MacBook Air or Pro
Continuous growth of the benefits package