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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Property & Casualty Insurance and excels in customer service by effectively supporting brokers and clients through various communication channels. Capable of managing multiple projects while maintaining a high level of organization and attention to detail.
Highest-signal resume keywords
Property & Casualty Insurance LicenseCustomer Service ExperienceInsurance Broker SupportExcellent Communication SkillsSmall Commercial Business Insurance Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Highly OrganizedAttention to DetailAdaptabilityProject Management
Tools & Technologies
Thimble Broker PortalEmail SupportChat SupportPhone Support
Certifications & Qualifications
Property & Casualty Insurance License
Industry Keywords
InsuranceCustomer ExperienceService Level AgreementsOnboardingFast-Paced Environment
About the role
Key responsibilities & impact- Become an expert with Thimble’s products and services
- Support onboarding for new brokers while delivering excellent customer service
- Provide guidance and best practices on configuring and using the Thimble Broker Portal
- Assist new and existing customers with inquiries and resolve questions or issues
- Increase conversion by bringing product and insurance knowledge to the purchase experience
- Meet defined Service Level Agreements for customer service requests
- Provide customer and broker support via email, chat, and phone
- Serve as the front line between customers and Thimble, leaving a positive impression and developing lasting relationships
- Assist with side projects for the insurance and product teams
- Collaborate with other teams and provide feedback on customer and broker experiences
- Complete product, policy, software, and broker-base training during the first 30 days
- Respond to most tickets by 60 days with team support
- Own the assigned area and provide fully skilled email and chat support by 90 days
- Integrate with other teams and collaborate on Thimble projects
Requirements
What you’ll need- A Property & Casualty Insurance license is required
- Small commercial business insurance experience is highly preferred
- Prior work with insurance brokers or agencies
- Experience in a fast-paced, high-volume support or customer service environment
- Excellent written and oral communication skills
- Highly organized with ruthless attention to detail
- Ability to adapt to changes and learn quickly
- Ability to manage multiple projects simultaneously
- Bachelor’s degree preferred
- Located on the West Coast in the Pacific Time Zone
Benefits
Comp & perks- Fully remote company
- Thimble Fridays (out of office at 12:00pm local time; Success Team subject to a different day)
- Comprehensive health, vision, and dental coverage
- 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
- 20 vacation days
- 12 company-wide holidays
- 8 floating days
- 1 Volunteer Time Off day
- Unlimited sick time
- 100% paid parental leave for 12 weeks plus 2 weeks gradual return
- Choice of Mac or PC
- Work-from-home setup reimbursement
- Monthly co-working space and/or child care reimbursement
- Monthly ClassPass credit
- Quarterly wellness reimbursement
- Other health and wellness perks, including One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate
- Virtual events, happy hours, trivia, and fun