Thimble

Customer Success Manager

• Become an expert with Thimble’s products and services
• Support onboarding for new brokers while delivering excellent customer service
• Provide guidance and best practices on configuring and using the Thimble Broker Portal
• Assist new and existing customers with inquiries and resolve questions or issues
• Increase conversion by bringing product and insurance knowledge to the purchase experience
• Meet defined Service Level Agreements for customer service requests
• Provide customer and broker support via email, chat, and phone
• Serve as the front line between customers and Thimble, leaving a positive impression and developing lasting relationships
• Assist with side projects for the insurance and product teams
• Collaborate with other teams and provide feedback on customer and broker experiences
• Complete product, policy, software, and broker-base training during the first 30 days
• Respond to most tickets by 60 days with team support
• Own the assigned area and provide fully skilled email and chat support by 90 days
• Integrate with other teams and collaborate on Thimble projects

P&C Customer Success Representative