Case Navigator

Think Research

. Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across care pathways .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient navigation, effective communication, and compliance with healthcare regulations while managing multiple tasks in a fast-paced environment. Proficient in handling inquiries and maintaining thorough documentation in a healthcare setting.

Highest-signal resume keywords

Patient NavigationRegulatory ComplianceCustomer Service ExperienceBilingualism in English and FrenchTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementCase Data CaptureDiagnostic Test BookingCloud Communications PlatformHealthcare System Familiarity

Soft Skills

Written CommunicationOral CommunicationInterpersonal SkillsDecision MakingOrganizational Skills

Tools & Technologies

Healthcare SoftwareCloud Communication Tools

Certifications & Qualifications

College Diploma in Medical OfficeCollege Diploma in Business Administration

Industry Keywords

Patient Care PathwaysConfidential Health InformationCall Center ExperienceTriage ExperienceNova Scotia Healthcare System

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across care pathways
Handle incoming inquiries via the cloud communications platform
Address non-clinical requests and appropriately route clinical issues
Coordinate specialist referrals and transmit complete documentation packages to regional health clinics
Assist with booking diagnostic tests and confirm receipt
Discuss navigation options with patients and route them accordingly
Provide patients with clear and effective information and resources
Capture all patient and case data appropriately in the provided software before closing cases
Maintain objective, thorough, and precise documentation of patient interactions
Protect confidential and protected health information
Follow government-mandated and regulatory compliance protocols
Perform other duties as assigned

Requirements

What you’ll need

Successful completion of a college diploma, preferably in Medical Office or Business Administration, from an accredited educational institution
Ability to handle multiple tasks and prioritize work efficiently and in an organized manner
Superior written and oral communication and presentation skills
Excellent interpersonal and relationship-building skills
Ability to convey factual information and detailed explanations effectively
Ability to make decisions and exercise good judgment, discretion, and initiative when dealing with confidential information and responding to inquiries
Comfortable with technology and software
Must be flexible to work weekends and statutory holidays
Shift flexibility, including weekday, weekend, and/or holiday work
Minimum 2 years of customer service experience in a healthcare environment and familiarity with the Nova Scotia healthcare system (considered an asset)
Experience in a call center or triaging role (considered an asset)
Bilingualism in English and French (considered an asset)

Benefits

Comp & perks

Fully remote work environment
4 weeks of paid vacation
6 personal days
Competitive benefits
Growth opportunities with mentorship
In-person collaboration, connection, and team events when it adds value
Accommodation support for people with disabilities