Think Research

Cloud Engineer

• Deploy cloud infrastructure and services on Google Cloud Platform
• Develop, maintain, and monitor production infrastructure operating 24/7/365
• Produce secure, scalable, automated, and well-documented systems
• Train others to take on operations
• Collaborate with Engineering teams to deploy and support customer-facing web applications
• Ensure backup functionality and consistency, including restoration processes and data recovery plans for disaster recovery
• Provide DBA support, including installations, upgrades, database loading, migrations, and testing
• Troubleshoot and resolve database and server problems
• Perform backup and recovery of local and remote replicated databases
• Create and verify data backups, including configuration data in critical environments
• Communicate timelines, service dependencies, resource constraints, and progress with key stakeholders
• Maintain technical infrastructure for business continuity and disaster recovery plans
• Organize and coordinate Disaster Recovery drills and tabletops
• Develop and improve infrastructure and application performance monitoring and alerting systems
• Provide platform support through a 24/7 on-call rotation

Senior Cloud Engineer

Navigator

• Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across care pathways
• Handle incoming inquiries via the cloud communications platform
• Address non-clinical requests and appropriately route clinical issues
• Coordinate specialist referrals and transmit complete documentation packages to regional health clinics
• Assist with booking diagnostic tests and confirm receipt
• Discuss navigation options with patients and route them accordingly
• Provide patients with clear and effective information and resources
• Capture all patient and case data appropriately in the provided software before closing cases
• Maintain objective, thorough, and precise documentation of patient interactions
• Protect confidential and protected health information
• Follow government-mandated and regulatory compliance protocols
• Perform other duties as assigned

Senior Cloud Engineer

Case Navigator