Case Navigator – Thursday–Sunday, 10-Hour Shifts

Think Research

. Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across all care pathways .

Posted 10/9/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing patient inquiries and documentation in compliance with health regulations. Proficient in utilizing technology and software to enhance patient care and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceBilingualism in English and FrenchHealth Care Environment FamiliarityTechnical TroubleshootingRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Office AdministrationDocumentation ManagementPatient Data CaptureReferral CoordinationDiagnostic Test Booking

Soft Skills

Written CommunicationOral CommunicationInterpersonal SkillsOrganizational SkillsDecision-Making

Tools & Technologies

Cloud Communications PlatformPatient Management Software

Certifications & Qualifications

College Diploma in Medical Office or Business Administration

Industry Keywords

Health Care SystemPatient NavigationConfidential Information ManagementCall Center ExperienceTriage Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across all care pathways
Handle incoming inquiries via the cloud communications platform
Address non-clinical requests and route clinical issues appropriately
Coordinate specialist referrals and transmit complete documentation packages to regional health clinics
Assist with booking diagnostic tests and confirm receipt
Discuss navigation options with patients and route them accordingly
Provide patients with clear and effective information and resources
Capture all patient and case data appropriately in the provided software before closing cases
Maintain objective, thorough, and precise documentation of patient interactions
Maintain the privacy and security of confidential and protected health information
Ensure processes follow government-mandated and regulatory compliance protocols
Perform other duties as assigned
Work 10-hour shifts from Thursday through Sunday; schedule may change according to client and business requirements
Work overtime when required by business needs

Requirements

What you’ll need

Successful completion of a college diploma, preferably in Medical Office or Business Administration, from an accredited educational institution
Ability to handle multiple tasks and prioritize work efficiently and in an organized manner
Superior written and oral communication and presentation skills
Excellent interpersonal and relationship-building skills
Ability to convey factual information and detailed explanations effectively
Ability to make decisions and exercise good judgment, discretion, and initiative when dealing with confidential information and responding to inquiries
Very comfortable with technology and software
Must be flexible to work weekends and Statutory Holidays
Bilingualism in English and French is a considered asset
Minimum of 2 years customer service experience in a health care environment and familiarity with the Nova Scotia health care system are considered assets
Experience in a call center or triaging role is a considered asset
No Canadian work experience required

Benefits

Comp & perks

Fully remote work environment
Competitive salary and benefits
4 weeks of paid vacation
6 personal days
Meaningful work that directly impacts patient care
Growth opportunities with leaders who support development through mentorship
In-person collaboration, connection, and team events when it adds value
Equal employment opportunities
Workplace accommodations for people with disabilities