Customer Success Lead

thinkbridge

. Own the end-to-end relationship with key internal stakeholders across finance, HR, sales, delivery, and other business functions .

Posted 9/29/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and technical account management, with a strong focus on stakeholder engagement, communication, and process improvement. Proficient in managing expectations and delivering value through effective collaboration with cross-functional teams.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Account ManagementQuarterly Business ReviewsStakeholder CommunicationJira and Confluence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ExpansionDelivery ManagementData InterpretationAPI FluencyIncident Management

Soft Skills

Strong CommunicationSound JudgmentRelationship Cultivation

Tools & Technologies

JiraConfluenceCRM SystemsERP SystemsHRIS

Industry Keywords

Stakeholder EngagementChange ManagementSLA FrameworksInternal ToolsShared-Services

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end relationship with key internal stakeholders across finance, HR, sales, delivery, and other business functions
Act as the primary point of contact for stakeholder requests, escalations, and feedback
Partner with engineering leads to translate business needs into prioritized roadmap requirements
Track and report stakeholder satisfaction, adoption, and outstanding pain points
Set and manage expectations around delivery timelines, incident resolution, and change communication
Run regular check-ins, business reviews, and roadmap updates
Coordinate with Care/Production Support on major-incident communications and follow-ups
Identify recurring friction between business and systems teams and drive process or communication improvements
Grow assigned accounts by uncovering opportunities with executive sponsors, finance and operations leaders, and IT owners
Plan and execute quarterly business reviews reporting realized value, issues, risks, and next-quarter priorities
Champion the internal customer voice in engineering discussions while considering technical and delivery realities

Requirements

What you’ll need

5–8 years of experience in customer relationship management, technical account management, delivery/program management, or a similar stakeholder-facing role within a technology or engineering organization
Demonstrated record of upselling and expanding accounts through relationship cultivation, including ownership of or contribution to an expansion pipeline
Experience preparing and leading QBRs with client executives, connecting delivery progress to commercial outcomes
Ability to manage relationships with multiple stakeholder groups simultaneously, including senior/leadership levels
Strong communication skills, translating technical details for business audiences and business contexts for engineers
Experience setting and managing expectations around delivery timelines, incidents, and change communication
Comfort working with ticketing, roadmap, and reporting tools such as Jira and Confluence or similar
Ability to interpret satisfaction, adoption, and incident-trend data and turn it into narratives and action items
Sound judgment balancing stakeholder requests against technical feasibility and team capacity
Prior experience with internal business systems such as CRM, ERP, HRIS, or finance platforms
Familiarity with ERP implementation lifecycles from design and build through go-live and post-deployment support
Basic technical fluency in APIs, integrations, and data flows
Experience in a shared-services, platform, or internal-tools organization
Familiarity with incident management and SLA frameworks
Exposure to change management or adoption/enablement programs for internal tools

Benefits

Comp & perks

Dedicated Learning & Development Budget
Cutting-Edge Projects using the latest technologies
Employee-Friendly Leave Policy with ample leave options
Remote-first culture and flexible choice of work location
Paid leaves and paid time off
Day 1 fully paid Medical coverage for employee and dependents
75% paid Vision coverage for employee only
Fully funded HSA
Reimbursement for approved certifications and short courses
Inclusive workplace and equal opportunity