thinkbridge

Customer Success Manager

• Own the end-to-end relationship with key internal stakeholders across finance, HR, sales, delivery, and other business functions
• Act as the primary point of contact for stakeholder requests, escalations, and feedback
• Partner with engineering leads to translate business needs into prioritized roadmap requirements
• Track and report stakeholder satisfaction, adoption, and outstanding pain points
• Set and manage expectations around delivery timelines, incident resolution, and change communication
• Run regular check-ins, business reviews, and roadmap updates
• Coordinate with Care/Production Support on major-incident communications and follow-ups
• Identify recurring friction between business and systems teams and drive process or communication improvements
• Grow assigned accounts by uncovering opportunities with executive sponsors, finance and operations leaders, and IT owners
• Plan and execute quarterly business reviews reporting realized value, issues, risks, and next-quarter priorities
• Champion the internal customer voice in engineering discussions while considering technical and delivery realities

Customer Success Lead