Helpdesk Engineer

Thomas International

. Serve as the first port of call for technical support across Thomas .

Posted 10/21/2026full-timePretoria • South AfricaMid-LevelSenior💰 ZAR 220,000 - ZAR 280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, including troubleshooting and resolving issues with hardware and software, while effectively communicating with both technical and non-technical colleagues. Proficient in managing tools and services, supporting IT audits, and identifying process improvements through automation.

Highest-signal resume keywords

Technical SupportMicrosoft 365 AdministrationTroubleshootingClear CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft OfficeMicrosoft 365 AdministrationNetworking TechnologiesZoomLastPassMiroAtlassian ToolsEntra ID

Soft Skills

Clear CommunicationActive ListeningAdaptabilityPositive ApproachProactive Problem Solving

Tools & Technologies

Microsoft 365Azure ADTeamsSharePointIntuneZoomLastPassMiroJiraConfluence

Industry Keywords

IT SupportTechnical IssuesProcess ImprovementsIT AuditsKnowledge Articles

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Serve as the first port of call for technical support across Thomas
Log and resolve staff queries and issues promptly
Work with external support providers on escalated issues while maintaining internal oversight
Resolve third-party supplier issues
Help tool owners and administrators track evaluations, certifications and renewals
Manage and maintain company software, tools and services
Troubleshoot and manage laptops, meeting rooms and mobile phones
Set up and remove access for joiners, movers and leavers
Issue and collect equipment
Help colleagues across the global business adopt and use business tools effectively
Support internal and external IT audits and alignment with relevant standards and regulations
Write and update knowledge articles for software and hardware
Train staff to troubleshoot and diagnose problems
Identify IT process improvements, particularly through automation
Support team projects and maintain accurate project documentation
Report to the Head of Business Services

Requirements

What you’ll need

Confident with technology
Working knowledge of Microsoft Office
Ability to diagnose and resolve technical issues
Clear communication and active listening, including explaining technical problems to non-technical colleagues
Ability to adapt easily and stay calm under pressure when priorities compete
Positive and proactive approach; embraces change and seeks better ways of working
Experience with Microsoft 365 administration, including Entra ID (Azure AD), Teams, SharePoint and Intune (desirable)
Good understanding of networking technologies (desirable)
Experience managing non-Microsoft tools such as Zoom, LastPass, Miro, Atlassian tools (Jira, Confluence, Jira Service Management) and Claude (desirable)
Willingness to learn alternative tools and approaches

Benefits

Comp & perks

20 days holiday per annum
Extra day off for your birthday
Extra day off for moving house
Early Finish Friday: finish at 15:00 all year round
Hybrid working
Employment Assistance Programme through Champion Health, available 24/7/365
Personalised feedback session with an enablement specialist
Dress down policy, except for appropriate client-facing meetings
Enhanced parental leave