Quality Improvement Specialist

THOMPSON Child & Family Focus

. Ensure compliance with Council on Accreditation (COA) standards and prepare for COA surveys .

Posted 9/15/2026full-timeMatthews • North Carolina • United StatesMid-LevelSenior💰 $56,160 - $60,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in compliance with COA standards, regulatory compliance, and Continuous Quality Improvement processes. Proficient in conducting internal audits, investigations, and developing performance improvement strategies while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Behavioral Health ExperienceRegulatory Compliance KnowledgeContinuous Quality ImprovementInternal Auditing SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internal MonitoringIncident ReportingPerformance Improvement DevelopmentGrievance InvestigationData Analysis

Soft Skills

Time ManagementVerbal CommunicationWritten CommunicationCollaborationStakeholder Engagement

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Valid North Carolina Driver License

Industry Keywords

COA StandardsMedicaid StandardsNC Managed CareJoint Commission AccreditationClient Rights Violations

About the role

Key responsibilities & impact

Ensure compliance with Council on Accreditation (COA) standards and prepare for COA surveys
Assist with organization-wide policy and procedure updates and distribution
Develop Performance & Quality Improvement forms for communication across departments
Develop rapport with stakeholders and assist leadership with correspondence, collaboration, tracking and follow-up on compliance concerns
Create and disseminate reports and notices throughout the agency
Serve on CQI sub-committees as assigned
Attend and facilitate business unit CQI team meetings
Attend trainings relevant to job responsibilities and professional growth
Conduct regular internal monitoring of assigned programs
Complete Internal Monitoring tools and Exit Summary reports
Conduct audits, follow up on internal and external audits, and ensure follow-through on plans of correction
Monitor safety and quality, staff supervision, documentation, and training effectiveness
Ensure agency, state, and federal guidelines are upheld
Support preparation and readiness for program-specific external audits
Serve as Incident Reporting Liaison to managed care organizations contracted with Thompson
Facilitate Intervention Review Committee meetings to review incident data
Track and monitor Level II and Level III incidents
Assess patterns, environmental factors, and trends contributing to increased restrictive interventions in residential programs
Assist with internal investigations of client rights violations
Perform other duties as assigned

Requirements

What you’ll need

Must have a valid North Carolina Driver License
Meet any credentialing, licensing and privileging standards as it pertains to the department you are in
Bachelor’s degree
3 years’ Behavioral health/Human service experience
Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance
Experience with conducting investigations of grievances preferred
Knowledge of Joint Commission accreditation standards preferred
Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel
Excellent time management, verbal and written communication skills
Must be able to work in office 2 days per week
Thompson participates in E-Verify

Benefits

Comp & perks

3 weeks paid time off (PTO) first year
10 paid holidays
Health insurance
Dental insurance
Vision insurance
Short-Term Disability insurance
Long-Term Disability insurance
Life insurance options
401K Match
Education Reimbursement
Referral Bonus Eligibility
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth