Account Specialist

Thomson Reuters

. Own the end-to-end renewal process for a portfolio of customers .

Posted 10/7/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewals and upselling within SaaS environments, leveraging strong analytical skills and commercial acumen to drive retention and achieve targets. Proficient in CRM tools and contract management, with a focus on effective communication and relationship building.

Highest-signal resume keywords

Account ManagementRenewal Process OwnershipCRM ProficiencyCommercial AcumenContract Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementQuotingContract PreparationData AnalysisPricing Negotiation

Soft Skills

CommunicationRelationship ManagementOrganizationAttention to DetailSolution-Oriented Mindset

Tools & Technologies

SalesforceCPQ Platforms

Industry Keywords

SaaSSubscription-Based Business ModelsCustomer SuccessRetention TargetsCross-Sell Opportunities

About the role

Key responsibilities & impact

Own the end-to-end renewal process for a portfolio of customers
Prepare quotes, contracts, and documentation
Manage inbound commercial inquiries
Identify and execute low-complexity upsell and cross-sell opportunities
Act as a primary contact for commercial and support-related inquiries
Confirm renewal intent and clarify terms with customers
Analyze customer data to identify trends and opportunities
Maintain accurate CRM records and renewal forecasts
Partner with Account Executives, Customer Success Managers, Finance, and Legal
Drive timely and accurate renewals through proactive customer communication and documentation
Collaborate across teams on customer strategy, pricing, and contract terms

Requirements

What you’ll need

2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in SaaS or recurring revenue environments
Accounts portfolio management experience
Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience
Advanced English proficiency, written and oral
Strong commercial acumen and negotiation skills
Excellent communication and relationship management abilities
Proficiency in CRM and quoting tools, such as Salesforce and CPQ platforms
Experience in SaaS or subscription-based business models
Strong organization, attention to detail, and follow-through
Analytical and solution-oriented mindset
Ability to manage multiple priorities and work cross-functionally
Ability to build value propositions aligned with customer needs
Track record of achieving renewal and retention targets
Experience with pricing negotiations and contract management

Benefits

Comp & perks

Flexible hybrid working environment for office-based roles
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Career development and continuous learning through Grow My Way programming
Flexible work arrangements and work-life balance policies