Account Specialist – Corporates

Thomson Reuters

. Support the growth and retention of Thomson Reuters' corporate customer portfolio .

Posted 9/22/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing a high-volume portfolio of customer accounts, focusing on renewals, upselling, and cross-selling within a SaaS environment. Proficient in utilizing CRM platforms like Salesforce and leveraging customer insights for strategic account planning and growth.

Highest-signal resume keywords

SaaS ExperienceAccount ManagementSalesforce ProficiencyCustomer Relationship ManagementConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementUpsellingCross-SellingData AnalysisSales Intelligence

Soft Skills

Customer-Centric MindsetInterpersonal SkillsOrganizational SkillsCommunication SkillsAdaptability

Tools & Technologies

SalesforceMicrosoft OfficeCRM PlatformsAutomated Outreach ToolsCustomer-Insights Platforms

Industry Keywords

Subscription-Based ServicesCustomer SuccessPerformance-Driven EnvironmentGeographically Distributed Sales TeamsConsultative Selling Methodologies

About the role

Key responsibilities & impact

Support the growth and retention of Thomson Reuters' corporate customer portfolio
Partner with Account Executives and Account Managers on renewals, upsell and cross-sell opportunities, and customer relationships
Own and coordinate renewal processes for assigned accounts
Manage a portfolio of 200+ customer accounts
Engage customers through virtual sales channels and use customer insights to position relevant solutions
Close assigned renewal and upsell opportunities within a defined geography or pooled resource model
Support territory and account-growth plans focused on retention, expansion, and revenue growth
Serve as a key customer contact for sales, renewals, and support-related inquiries
Prepare and send quotes, contracts, renewal documentation, and other commercial materials
Use customer data, account insights, and sales intelligence to prioritize opportunities and guide conversations
Manage opportunities and renewal activity in Salesforce and maintain accurate CRM records
Nurture non-digital opportunities requiring consultative or high-touch sales approaches
Collaborate with sales, customer success, operations, and management teams

Requirements

What you’ll need

Experience in SaaS, subscription-based services, or a comparable customer-facing sales environment
Demonstrated ability to manage a high-volume portfolio of customer accounts, ideally 200 or more accounts
Experience supporting or managing renewals, retention, upselling, cross-selling, and account-growth initiatives
Strong customer-centric mindset and ability to identify relevant commercial opportunities
Excellent verbal and written communication skills in English; Spanish proficiency strongly preferred
Strong interpersonal and relationship-management skills
Experience using CRM platforms and sales tools, particularly Salesforce
Strong attention to detail and organizational skills
Ability to manage multiple priorities effectively
Analytical skills and ability to use customer data and insights for account planning and sales decisions
Proficiency in Microsoft Office applications and other standard business software tools
Ability to work in a fast-paced environment, meet deadlines, and maintain consistent performance under pressure
Motivated, competitive, and positive mindset with accountability and ownership
Ability to learn quickly, adapt to changing priorities, and acquire new product, process, and market knowledge
Availability to work a schedule aligned with customers' business hours
Experience working with corporate or enterprise customer accounts
Experience in a renewal, inside sales, account management, customer success, or sales support role
Experience managing opportunities through virtual or digital-first sales motions
Knowledge of consultative selling methodologies and customer-needs assessment techniques
Experience using data-driven sales workflows, automated outreach tools, and customer-insights platforms
Experience supporting geographically distributed sales teams or working within a pooled sales-resource model
Ability to identify when a customer opportunity requires a high-touch engagement model
Experience working in a performance-driven environment with sales, retention, or revenue-growth targets
Bachelor's degree or equivalent professional experience (preferred)

Benefits

Comp & perks

Flexible hybrid working environment
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skill development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs