Account Specialist

Thomson Reuters

. Manage customer renewals and identify upsell opportunities within an assigned territory and customer portfolio .

Posted 9/30/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS customer accounts, focusing on renewals, retention, and upsell strategies. Proficient in leveraging CRM tools like Salesforce to drive customer engagement and achieve revenue targets.

Highest-signal resume keywords

SaaS Customer Account ManagementCustomer Lifecycle ManagementSalesforce ProficiencyNegotiation and Influencing SkillsB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementChurn MitigationAccount Growth StrategiesData-Driven InsightsAnalytical Skills

Soft Skills

Strong Communication SkillsCustomer-Centric ApproachProblem-Solving SkillsRelationship ManagementAbility to Prioritize Competing Demands

Tools & Technologies

Salesforce

Industry Keywords

Legal TechnologyRiskComplianceFinancial TechnologyInformation ServicesB2B SaaS

About the role

Key responsibilities & impact

Manage customer renewals and identify upsell opportunities within an assigned territory and customer portfolio
Engage customers through effective virtual sales channels
Understand customer needs and position appropriate solutions to drive retention and growth
Support the development and execution of territory growth strategies
Leverage product knowledge to identify opportunities and collaborate with Sales Specialists when deeper expertise is required
Manage customer relationships throughout the renewal lifecycle and mitigate churn risks
Use Salesforce and data-driven insights to progress opportunities and achieve revenue targets
Nurture existing customer relationships and drive expansion opportunities across non-named accounts
Collaborate cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes

Requirements

What you’ll need

3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model
Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets
Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies
Demonstrated ability to build and manage customer relationships across multiple stakeholders
Experience using CRM platforms such as Salesforce
Strong verbal and written communication skills in English and Spanish
Customer-centric approach focused on retention, adoption, and value realization
Ability to prioritize competing demands and manage a large book of business in a fast-paced environment
Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities
Excellent analytical and problem-solving skills
Preferred: Experience managing portfolios of 300+ customer accounts
Preferred: Experience handling renewal and retention motions within B2B SaaS organizations
Preferred: Experience managing $2M+ ARR portfolios or similarly sized books of business
Preferred: Experience within Legal Technology, Risk, Compliance, Financial Technology, Information Services, or other B2B SaaS industries
Preferred: Consistent track record of exceeding renewal, retention, and upsell targets
Preferred: Experience working with executive stakeholders and complex customer environments
Updated resume in English required for application

Benefits

Comp & perks

Flexible hybrid working environment for office-based roles
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Career development, continuous learning, and skills development through Grow My Way programming
Flexible work arrangements and work-life balance support