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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and training, with a strong foundation in legal technology and a commitment to enhancing customer satisfaction and engagement. Capable of collaborating across teams to identify training opportunities and improve service delivery.
Highest-signal resume keywords
Law DegreeLegal Technology KnowledgeCustomer OnboardingInterpersonal SkillsPresentation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeProactive Problem SolvingCollaboration
Tools & Technologies
AI-Enabled SolutionsSoftware
Industry Keywords
Customer SatisfactionCustomer EngagementTraining ProgramsContinuous Improvement
About the role
Key responsibilities & impact- Help run customer onboarding and training sessions
- Work alongside senior trainers and tailor training programs to client needs
- Participate in regular customer check-ins
- Learn about customers’ goals and identify further training opportunities
- Support customers with research queries
- Demonstrate how customers can get maximum value from products and services
- Share customer feedback with Sales, Product Development, and Commercial teams
- Contribute ideas for continuous improvement
- Support initiatives that improve customer satisfaction, engagement, and retention
Requirements
What you’ll need- A law degree, which is mandatory
- Interest in legal technology, or willingness to quickly learn the legal technology landscape
- Strong interest in learning and applying new technologies, software, and AI-enabled solutions
- Excellent interpersonal skills
- Positive and proactive attitude
- Genuine commitment to supporting customers and solving problems
- Willingness to collaborate with colleagues across different teams and contribute to projects and initiatives
- Some experience presenting, teaching, or engaging with people in a professional setting is preferred but not required
Benefits
Comp & perks- Flexible hybrid working environment
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Continuous learning and skill development through Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to participate in pro-bono consulting projects and ESG initiatives
- Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs