Application Analyst

Thomson Reuters

. Analyze and resolve low-complexity customer application issues using documented solutions and troubleshooting processes .

Posted 10/24/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in SQL and foundational database administration concepts while effectively analyzing and resolving customer application issues. Capable of providing user guidance, conducting root cause analysis, and managing competing priorities in a collaborative support environment.

Highest-signal resume keywords

SQL ProficiencyApplication Support ExperienceAnalytical Problem-Solving SkillsTechnical Communication SkillsDatabase Administration Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLRoot Cause AnalysisTroubleshootingData ManipulationApplication Monitoring

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsTeam CollaborationMultitasking

Tools & Technologies

Microsoft 365OutlookTeamsExcelTicketing Tools

Industry Keywords

Customer SupportTechnical SupportDatabase ConceptsWeb-Based ApplicationsProduction Monitoring

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze and resolve low-complexity customer application issues using documented solutions and troubleshooting processes
Assess issue scope and customer impact, and execute workarounds to restore service
Escalate issues and engage technical teams or subject matter experts as needed
Provide user guidance and training on application functionality and common issues
Monitor production and non-production environments and applications
Conduct low-complexity root cause analysis and correlate application issues with system or environment problems
Support smaller projects requiring focused technical expertise
Participate in project planning and provide status updates on customer issues, projects, and operational activities
Manage competing priorities while following defined standards and procedures
Communicate with team members, share knowledge, and contribute to collaborative support
Make general or site-specific modifications, update system documentation, manipulate data, define enhancements, and provide input for technical plans and solutions as needed

Requirements

What you’ll need

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience
0–3 years of relevant work experience
Experience in application, technical, or customer support
Proficiency in SQL
Foundational understanding of database administration concepts
Strong analytical, problem-solving, and troubleshooting skills
Ability to communicate clearly with technical and non-technical audiences
Ability to work independently and contribute effectively to a team environment
Excellent verbal and written communication skills
Awareness of programming concepts, database usage, and Internet-based applications
Ability to multitask and prioritize work in a fast-paced support environment
Familiarity with web-based software platforms, SQL and database tools, Microsoft 365 tools (Outlook, Teams, Excel), and application monitoring or ticketing tools
Relevant technical certifications are a plus, but not required

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Career development and continuous learning through Grow My Way programming
Flexible work-life balance policies through Flex My Way