Business Process Analyst

Thomson Reuters

. Lead project delivery and process improvement across internal operations and client engagements .

Posted 11/12/2026full-timeManila • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and process improvement, with a strong focus on delivering measurable benefits and enhancing customer experience. Proficient in analyzing workflows and implementing system enhancements to drive operational efficiency.

Highest-signal resume keywords

Project ManagementProcess ImprovementSalesforce Service CloudStakeholder ManagementData-Driven Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningProcess AnalysisExecution TrackingWorkflow DesignSystem ValidationProduction TestingTechnical DocumentationData Flow AnalysisProcess EnhancementOperational Efficiency

Soft Skills

CommunicationResponsivenessAccountabilityAdaptabilityCustomer-Centric Focus

Tools & Technologies

Salesforce Service CloudWorkflow ToolsProcess Documentation Tools

Industry Keywords

Project Lifecycle ManagementContinuous ImprovementOperational TeamsStakeholder FeedbackBusiness Objectives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead project delivery and process improvement across internal operations and client engagements
Define and implement comprehensive project plans aligned with business objectives
Manage project lifecycle stages from initiation through closure
Track milestones, commitments, deadlines, scope, issues, dependencies, and risks
Deliver measurable benefits within approved plans
Identify and implement process improvements for internal operations and client engagements
Analyze and streamline business processes with business partners
Design and implement process enhancements, forms, and workflows
Validate system enhancements and conduct production testing
Train and support operational teams through comprehensive training and documentation
Conduct Q&A sessions with operational teams and leadership
Partner with managers on organizational changes, system updates, and process modifications
Create and maintain process documentation and technical reference materials
Evaluate new tools and technologies for process improvement and operational efficiency
Incorporate stakeholder, agent, and team feedback to refine processes
Identify data flow issues and root causes and coordinate resolution across teams
Collaborate with stakeholders on daily operations and strategic initiatives
Act as a subject matter expert and trusted advisor to internal clients and operational teams
Maintain a customer-centric focus on internal and external customer experience

Requirements

What you’ll need

Experience in project management or operations improvement preferred
Familiarity with process documentation or workflow tools preferred
Proficiency with Salesforce Service Cloud
Project planning, execution, tracking, and delivery
Process analysis and improvement skills
Communication and stakeholder management skills
Technical acumen in systems, automation, and data flows
Responsiveness and accountability
Adaptability and ability to learn new tools quickly
Data-driven problem-solving skills
Interest in continuous improvement and customer experience preferred

Benefits

Comp & perks

Hybrid Work Model with flexible hybrid working environment
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Career development, continuous learning, and skills development through Grow My Way programming
Flexible workplace policies supporting work-life balance
Social Impact Institute opportunities