Customer Success Analyst, Mid-Level

Thomson Reuters

. Ensure the satisfaction and success of a portfolio of customers using the Domínio accounting software .

Posted 10/27/2026full-timeCriciúma • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and support, utilizing Domínio accounting software to drive customer satisfaction and feature adoption. Strong negotiation and sales skills are essential for success in this role.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsSales SkillsDomínio Accounting SoftwareBachelor's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProduct Performance MonitoringFeature Adoption StrategiesCustomer Interaction RecordingTailored Solutions Development

Soft Skills

Clear CommunicationRelationship BuildingOrganizational SkillsFeedback Provision

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Customer Success ManagementBusiness AdministrationEngineeringAccountingComputer Engineering

About the role

Key responsibilities & impact

Ensure the satisfaction and success of a portfolio of customers using the Domínio accounting software
Serve as the primary point of contact between customers and Thomson Reuters
Provide support, guidance, and tailored solutions
Maintain close relationships with customers
Monitor product and service performance and usage
Drive the adoption of new features
Organize schedules
Record all customer interactions
Maintain clear communication and provide ongoing feedback to management

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Engineering, Accounting, Computer Engineering, or related fields
Valid driver’s license
Travel to customer sites in Rio Grande do Sul and Porto Alegre will be required, depending on the CSM’s customer portfolio
Preferably based in Rio Grande do Sul, Porto Alegre, or nearby areas
Experience in customer service
Negotiation and sales skills

Benefits

Comp & perks

Flexible hybrid work model
Option to work from anywhere for up to 8 weeks per year
Grow My Way program and professional development opportunities
Medical and dental insurance
Two corporate mental health days off
Performance-based incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities to participate in pro bono consulting projects and ESG initiatives