Customer Success Manager

Thomson Reuters

. Build trusted relationships with customer stakeholders and executives, serving as a strategic advisor .

Posted 11/5/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success strategy, focusing on relationship building, risk mitigation, and measurable outcomes. Proficient in data analysis and stakeholder management, with a strong foundation in SaaS environments and customer-facing technology roles.

Highest-signal resume keywords

Customer Success StrategyStakeholder ManagementData AnalysisAdvanced English ProficiencyExperience with SaaS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementConsultingImplementationNegotiationRisk MitigationValue RealizationBusiness ReviewsExpansion OpportunitiesCross-Sell Opportunities

Soft Skills

Strong CommunicationMentoringRelationship Building

Tools & Technologies

SalesforceSenseDataCustomer Success PlatformsAI Tools

Industry Keywords

Enterprise CustomersSaaSTechnology EnvironmentTax ProcessesInternational TradeLegal ProcessesERP Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build trusted relationships with customer stakeholders and executives, serving as a strategic advisor
Lead the customer success strategy for the portfolio, including success and adoption plans, value realization, risk mitigation, and renewal readiness
Conduct business and executive business reviews (EBRs), focusing on measurable outcomes
Monitor usage data and customer health to anticipate risks and opportunities
Lead action plans for at-risk accounts
Identify expansion, upsell, and cross-sell opportunities in partnership with Sales and Account Management
Work with Product, Support, and Professional Services to advocate for customer needs
Keep CRM and customer success systems up to date
Support the team through mentoring and sharing best practices

Requirements

What you’ll need

Advanced English proficiency (required)
Bachelor's degree in Business Administration, Finance, Accounting, Technology, Law, International Trade, or a related field
Professional experience in Customer Success, Account Management, Consulting, Implementation, or customer-facing technology roles
Experience working with enterprise customers in a SaaS or technology environment
Strong communication, negotiation, data analysis, and stakeholder management skills
Knowledge of tax, international trade, legal, or ERP processes (preferred)
Familiarity with SenseData, Salesforce, and customer success platforms; experience with AI tools is a plus
Willingness to travel up to 70%

Benefits

Comp & perks

Flexible hybrid work model
The opportunity to work from anywhere for up to 8 weeks per year
Professional development, continuous learning, and the “Grow My Way” program
Medical and dental insurance
Two company-wide mental health days
Performance-based incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Pro bono consulting opportunities and ESG initiatives