Customer Success Specialist

Thomson Reuters

. Ensure the satisfaction and success of a portfolio of customers using Domínio accounting software .

Posted 10/27/2026full-timeCriciúma • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success methodologies and effective relationship management, ensuring customer satisfaction and retention while driving revenue expansion. Proficient in managing customer portfolios and implementing best practices for process standardization.

Highest-signal resume keywords

Customer Success MethodologyCustomer Relationship ManagementNegotiation SkillsProcess ManagementCommercial Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProject ManagementRevenue ExpansionCustomer ExperienceTailored Solutions

Soft Skills

GuidanceSupportCommunication

Tools & Technologies

Domínio Accounting Software

Industry Keywords

Business AdministrationEngineeringAccountingComputer EngineeringCustomer Portfolio Management

About the role

Key responsibilities & impact

Ensure the satisfaction and success of a portfolio of customers using Domínio accounting software
Serve as the primary point of contact between customers and Thomson Reuters
Provide support, guidance, and tailored solutions
Manage and develop a customer portfolio focused on Domínio Solutions products
Promote the Customer Success methodology within reseller organizations
Ensure process standardization and the implementation of best practices throughout the customer journey
Implement methodologies for adoption, relationship management, revenue expansion, negotiation, and customer retention
Contribute to the sustainable growth of business units and increase the value perceived by end customers

Requirements

What you’ll need

Completed or ongoing degree in Business Administration, Engineering, Accounting, Computer Engineering, or related fields
Valid driver’s license
Experience managing and supporting customers, as well as delivering end-to-end projects
Knowledge of Customer Service, Process Management, Commercial Operations, and Customer Experience
Availability to visit customers in Porto Alegre and the surrounding region
Preferably based in Porto Alegre or the surrounding region
Negotiation and sales skills

Benefits

Comp & perks

Flexible hybrid work model
Opportunity to work from anywhere for up to 8 weeks per year
“Grow My Way” program, with ongoing learning and professional development opportunities
Medical and dental insurance
Two corporate mental health days
Performance-based incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities to participate in pro bono consulting projects and ESG initiatives
Culture of inclusion and belonging
Flexibility and work-life balance