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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Deal Desk operations, structuring complex deals, and ensuring compliance with commercial policies. Proficient in managing high-volume processes while promoting data-driven decision-making and cross-functional collaboration.
Highest-signal resume keywords
Deal Desk LeadershipComplex Deal ExecutionSales Cycle KnowledgeTeam DevelopmentAdvanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order-to-Cash ExpertiseCommercial Policy ComplianceNegotiation StrategiesProcess ImprovementIssue Resolution Frameworks
Soft Skills
Communication SkillsProblem-Solving SkillsOrganizational SkillsTime Management SkillsInfluencing Skills
Tools & Technologies
SalesforceSAPOracleMicrosoft OfficeGoogle Workspace
Certifications & Qualifications
Bachelor's DegreeMaster of Business Administration
Industry Keywords
SaaSCommercial ModelsSales OperationsClient-Facing RolesChange Management
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Lead and develop the Deal Desk team
- Structure complex and strategic deals while protecting commercial and financial objectives
- Advise Sales and business segment leaders on commercial challenges, negotiation strategies, and deal execution
- Translate go-to-market strategies into Deal Desk processes, operating mechanisms, and controls
- Coach Sales and business segment leaders on commercial policies, processes, and best practices
- Partner with cross-functional teams to improve deal quality, speed, and profitability
- Ensure compliance with Rules of Engagement and Commercial Policy
- Provide insights to Pricing, Commercial Policy, Legal, and other stakeholders
- Identify and implement process and system enhancements across the sales cycle
- Lead change-management efforts
- Mentor team members through onboarding, training, coaching, and collaborative problem-solving
- Apply end-to-end Order-to-Cash expertise to resolve issues
- Establish issue-resolution frameworks across front- and back-office teams
- Promote data-driven decision-making and deliver reporting tools
- Engage with business segment leaders and customers to resolve issues and optimize deal flow
- Operate effectively in a dynamic, complex, matrixed environment
Requirements
What you’ll need- Advanced English proficiency, written and oral; candidates will be tested before an interview
- Bachelor’s degree or equivalent experience
- Six or more years of professional experience in Deal Desk, client-facing, commercial, or sales-support roles
- Experience managing and developing teams in a complex business environment
- Knowledge of the sales cycle, customer contracting, and complex deal execution
- Strong business acumen, communication, influencing, problem-solving, organizational, and time-management skills
- Ability to manage high-volume processes and systems with accuracy, consistency, and integrity
- Ability to work effectively across functions, organizational levels, regions, and cultures
- Proficiency with Microsoft Office and Google Workspace applications
- Location: Mexico City
- Updated resume in English required
- Preferred: Master of Business Administration
- Preferred: Experience with SaaS and content-based products, commercial models, contracting, sales operations, complex cross-functional projects, change initiatives, Salesforce, order-capture platforms, SAP, Oracle, and U.S. government agency sales/RFP/contracting support
Benefits
Comp & perks- Flexible hybrid working environment for office-based roles
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Continuous learning and skill development through Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to participate in pro-bono consulting projects and ESG initiatives
- Inclusive, flexible, work-life-balance-focused culture