Implementation Specialist

Thomson Reuters

. Act as a specialist in a large, cross-functional software implementation team focused on e-invoicing solutions .

Posted 11/11/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-invoicing solutions implementation, client configuration, and software training while effectively managing project timelines and delivering high-quality customer service in a collaborative environment.

Highest-signal resume keywords

E-Invoicing Solutions ImplementationClient ConfigurationProject ManagementBilingual Communication (English and Spanish)Customer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Coding UnderstandingAnalytical SkillsSoftware ConfigurationProblem-Solving SkillsProject Deliverable Documentation

Soft Skills

Collaborative AttitudeExcellent CommunicationAbility to Manage Complex ScenariosPrioritization SkillsCustomer Service Orientation

Industry Keywords

Global ClientsSoftware ImplementationProduct DemonstrationsEnd-User TrainingFast-Paced Environments

About the role

Key responsibilities & impact

Act as a specialist in a large, cross-functional software implementation team focused on e-invoicing solutions
Work directly with global clients to understand ONESOURCE Pagero implementation requirements
Run product demonstrations
Deliver end-user and super-user training
Configure software to meet client requirements
Use analytical, project management, and problem-solving skills to test client software implementations
Troubleshoot issues and ensure project plans meet timelines and budgets
Resolve customer support issues directly with clients
Collaborate with product, sales, and support teams on pre-sales software demonstrations and scoping client needs
Design, develop, and document project deliverables according to timelines and budgets

Requirements

What you’ll need

Interest in software and how it is implemented and configured at global institutions
Understanding of basic coding and desire to develop software skills
Analytical mindset, potentially gained through academic studies or interest in coding, economics, or project management
Collaborative attitude and ability to work with colleagues at various seniority levels
Excellent communication skills in English and Spanish
Ability to deliver high customer service to international clients
Ability to manage complex scenarios in fast-paced environments
Ability to prioritize competing demands and deliver high-quality results under tight deadlines
Experience working with Europe or ability to work a 6:00 am to 3:00 pm shift is preferred

Benefits

Comp & perks

Flexible hybrid working environment for office-based roles
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skill development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Inclusion and belonging programs
Work-life balance support
Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs