Intern, Application Support

Thomson Reuters

. Assist in troubleshooting and resolving application-related issues reported by users .

Posted 10/22/2026internshipMexico City • MexicoEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively communicating with users about application issues and resolutions. Familiarity with software applications, operating systems, and ticketing systems enhances the ability to support and improve application performance.

Highest-signal resume keywords

Analytical SkillsProblem-Solving SkillsWritten Communication SkillsVerbal Communication SkillsFamiliarity With Ticketing Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Understanding Of Software ApplicationsBasic Understanding Of Operating SystemsSQLDatabase Query Languages

Soft Skills

Strong Analytical SkillsExcellent Written CommunicationExcellent Verbal CommunicationAbility To Work IndependentlyAbility To Work As Part Of A Team

Tools & Technologies

ServiceNowJira

Industry Keywords

Application Performance MonitoringTroubleshootingKnowledge Base ImprovementContinuous ImprovementUser Communication

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Assist in troubleshooting and resolving application-related issues reported by users
Escalate complex problems to senior team members
Monitor application performance and proactively identify potential issues
Document support procedures, solutions, and frequently asked questions for knowledge base improvement
Collaborate with development teams to understand application functionalities and upcoming changes
Participate in testing new application features and updates
Provide timely and effective communication to users regarding issue status and resolution
Contribute to continuous improvement of support processes and tools

Requirements

What you’ll need

Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field
Basic understanding of software applications and operating systems
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team in a fast-paced environment
Familiarity with ticketing systems such as ServiceNow or Jira is a plus
Prior experience with SQL or other database query languages is beneficial but not required

Benefits

Comp & perks

Hybrid Work Model with a flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible work arrangements and Flex My Way workplace policies
Career development, continuous learning, skills development, and Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Inclusive, belonging-focused culture
Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs