IT Support Engineer

Thomson Reuters

. Provide day-to-day desktop and phone support for onsite and remote users during core business hours .

Posted 10/22/2026full-timeMcLean • Virginia • United StatesMid-LevelSenior💰 $70,000 - $131,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting Windows 11 and Microsoft 365 applications, including Exchange Online and Teams, while effectively managing Active Directory and mobile device management. Proven ability to troubleshoot network issues and provide excellent customer service in both onsite and remote environments.

Highest-signal resume keywords

Windows 11 SupportMicrosoft 365 AdministrationActive Directory ManagementCustomer Service SkillsNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 11 SupportMicrosoft 365 ApplicationsActive Directory ManagementMobile Device ManagementNetwork TroubleshootingPowerShell ScriptingLinux AdministrationVPN ConnectivityCollaboration Solutions DesignDevice Inventory Management

Soft Skills

Excellent Communication SkillsTime Management

Tools & Technologies

Microsoft IntuneSharePoint OnlinePower AutomateTeamsExchange OnlineAWSVMware vSphereVMware Workstation

Certifications & Qualifications

U.S. National Security Clearance

Industry Keywords

IT SupportDesktop SupportRemote SupportHelp Desk TicketingEndpoint SecurityNetwork FirewallsAntimalware Software

Tech Stack

Tools & technologies

ApacheAWSFirewallsiOSLinuxVMware

About the role

Key responsibilities & impact

Provide day-to-day desktop and phone support for onsite and remote users during core business hours
Provision and ship user laptops and mobile phones and configure associated accounts
Troubleshoot network issues, including VPN connectivity problems
Communicate with users and team members and maintain accurate documentation
Research technical issues and document solutions
Support projects ranging from LAN maintenance to office expansions and other IT initiatives
Perform after-hours maintenance and support as needed
Track tasks and time in the help desk ticketing system
Maintain an accurate inventory of physical devices and components
Support Windows-based systems and networking
Support and administer Microsoft 365, including Exchange Online, SharePoint Online, Teams, Power Automate, and Entra ID

Requirements

What you’ll need

Experience supporting Windows 11
Experience supporting Microsoft 365 applications, including Exchange Online email and Microsoft Teams
Familiarity with Microsoft Active Directory
Familiarity with Microsoft 365 and Entra ID administration
Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook
Experience supporting Apple iOS devices and mobile device management through Microsoft Intune
Ability to follow detailed procedures and manage time effectively
Experience managing Active Directory user and computer accounts
Bachelor’s degree in a computer-related field or equivalent experience
Minimum of three years of IT-related experience
Excellent customer service and communication skills
Ability to obtain and maintain a U.S. national security clearance
U.S. citizenship is required
Preferred: Experience with AWS and Microsoft Entra management
Preferred: Experience with VMware vSphere and VMware Workstation
Preferred: Strong security background, including endpoint and network firewalls, antimalware software, STIG, CIS, and application allowlisting
Preferred: Experience administering Linux, Apache, and Tomcat environments
Preferred: PowerShell scripting experience
Preferred: Linux shell experience

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus eligibility based on enterprise and individual performance