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Junior Customer Success Analyst
Thomson Reuters. Ensure the satisfaction and success of a portfolio of customers using Domínio accounting software .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and support, utilizing Domínio Accounting Software to ensure customer satisfaction and success. Strong communication and negotiation skills are essential for fostering customer engagement and promoting product adoption.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsSales SkillsDomínio Accounting SoftwareBusiness Administration Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementProduct Performance MonitoringCustomized Solutions DevelopmentCustomer Interaction RecordingFeature Adoption Promotion
Soft Skills
Communication SkillsGuidance ProvisionOrganizational SkillsFeedback Delivery
Tools & Technologies
Domínio Accounting Software
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Customer Success ManagementBusiness AdministrationEngineeringAccountingComputer Engineering
About the role
Key responsibilities & impact- Ensure the satisfaction and success of a portfolio of customers using Domínio accounting software
- Serve as the primary point of contact between customers and Thomson Reuters
- Provide support, guidance, and customized solutions
- Maintain close communication with customers
- Monitor product and service performance and usage
- Promote the adoption of new features
- Organize schedules
- Record all customer interactions
- Maintain clear communication and provide ongoing feedback to management
Requirements
What you’ll need- Completed or ongoing degree in Business Administration, Engineering, Accounting, Computer Engineering, or related fields
- Valid driver's license
- Availability to visit customers in Santa Catarina according to the CSM's portfolio
- Preferably based in Florianópolis or the surrounding region
- Experience in customer service
- Negotiation and sales skills
Benefits
Comp & perks- Flexible hybrid work model
- Option to work from anywhere for up to 8 weeks per year
- Ongoing professional development and the “Grow My Way” program
- Medical and dental insurance
- Two corporate mental health days
- Performance-based incentive programs
- Resources supporting mental, physical, and financial well-being
- Two paid volunteer days per year
- Pro bono consulting opportunities and ESG initiatives
- Inclusive, flexible environment focused on work-life balance