Lead AI Experience Engineer

Thomson Reuters

. Build dynamic, interactive, real-time visualizations of operational data, including topology and dependency graphs, event and alert streams, incident timelines, and predictive signals .

Posted 10/26/2026full-timeFrisco • Texas • United StatesSenior💰 $137,100 - $254,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and building user-facing products with a focus on data visualization, UI/UX design, and applied AI. Proficient in setting technical direction and mentoring teams while delivering interactive solutions that meet engineering needs.

Highest-signal resume keywords

Data Visualization EngineeringUI/UX DesignApplied AI ExperienceJavaScript or TypeScript with ReactAPI and SDK Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data VisualizationUI/UX DesignApplied AIJavaScriptTypeScriptReactD3.jsWebGLRESTGraphQL

Soft Skills

MentoringCollaborationProduct JudgmentUsability TestingTask Analysis

Tools & Technologies

ServiceNow Event ManagementDynatraceGrafanaSplunkTelemetry

Industry Keywords

Information ArchitectureUser-Centric DesignObservabilityStreaming DataTime-Series Work

Tech Stack

Tools & technologies

D3.jsGrafanaGraphQLJavaScriptReactServiceNowSplunkTypeScript

About the role

Key responsibilities & impact

Build dynamic, interactive, real-time visualizations of operational data, including topology and dependency graphs, event and alert streams, incident timelines, and predictive signals
Define interfaces and data contracts for AI agents to exchange structured, verifiable information and present it to engineers
Make automated L0 resolutions visible by showing what AI did, why, and its confidence
Lead UI/UX and information architecture based on responder research, interviews, task analysis, and usability testing
Prototype ambiguous ideas rapidly and ship hardened tools
Set technical direction for the experience layer and make architectural decisions
Mentor engineers and designers
Collaborate with AIOps, Service Data and Insights, Configuration and Topology, Workflow Engineering, and the Global Command Center
Replace line-by-line operational reports with interactive views
Publish and productionize agent-to-agent data contracts
Ship interfaces for engineers to supervise L0 resolutions
Establish reusable components, guidelines, and working prototypes

Requirements

What you’ll need

8+ years designing and building software
Experience with data-rich, user-facing products
Hands-on applied AI or agentic work
Experience setting technical direction for others
Degree in computer science, human-computer interaction, design, or a related field, or equivalent experience
Deep experience in two of: front-end and data-visualization engineering, applied AI, and UI/UX design; fluency in the third
Information architecture and user-centric design experience, including user interviews, task analysis, and usability testing
Experience shipping interactive data visualization in JavaScript or TypeScript with React and tools such as D3.js, WebGL, or Canvas
Hands-on experience with large language models and agentic systems, including tool calling, retrieval, MCP, and A2A
Experience designing APIs, SDKs, and schemas, including REST or GraphQL, JSON Schema, and typed data contracts
Ability to read telemetry and understand engineers’ needs during incidents and post-incident reviews
Product judgment and ability to work in ambiguity
Preferred: observability or IT operations experience with metrics, logs, traces, and events, or ServiceNow Event Management, Dynatrace, Grafana, or Splunk
Preferred: graph and network visualization, streaming data, or time-series work at scale
Preferred: design-system and accessibility experience (WCAG)
Portfolio preferred
Must be able to work in the hybrid Dallas, Texas office arrangement

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting projects and ESG initiatives
Health, dental, vision, disability, and life insurance programs
Competitive 401(k) plan with company match
Sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus based on enterprise and individual performance (role may be eligible)