Legal Content Customer Success Manager

Thomson Reuters

. Support customers across the Corporate Legal product suite, focusing on enterprise and strategic customers .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $93,100 - $172,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on driving customer adoption, retention, and expansion within enterprise accounts. Proficient in utilizing tools like Gainsight and Salesforce to enhance customer engagement and deliver measurable outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceGainsightSalesforceLegal Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey ManagementValue DemonstrationsSuccess MetricsAI Prompting EngineeringLegal Workflows Understanding

Soft Skills

Strong Executive PresenceStakeholder ManagementConflict ResolutionProblem-SolvingFacilitation Skills

Tools & Technologies

GainsightSalesforceGong

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Corporate LegalCustomer SuccessEnterprise AccountsDigital StrategyLegal Professional

About the role

Key responsibilities & impact

Support customers across the Corporate Legal product suite, focusing on enterprise and strategic customers
Serve as a deep product expert for the AI-enabled CoCounsel suite
Deliver customer success plans, executive business reviews, value demonstrations, proactive check-ins, and risk mitigation
Drive customer adoption, value realization, retention, and expansion in partnership with Sales and Professional Services
Represent product expertise at conferences, webinars, and virtual or in-person engagements
Develop customer enablement and employee education in support of digital strategy
Build and present business plans and report on market and competitor activities
Represent Customer Success in cross-functional meetings
Partner with internal and external stakeholders
Use Gainsight, Salesforce, Gong, and related tools to manage client information, pipeline, and financial forecasts
Create scalable playbooks, processes, and enablement based on customer success practices

Requirements

What you’ll need

3+ years of experience working or managing Customer Success portfolios/teams; SaaS experience preferred
Experience delivering positive customer outcomes through value stories and customer references
Experience with success metrics and ability to quantify and communicate results for enterprise/strategic accounts
Track record driving retention, adoption, and expansion with enterprise or strategic accounts
Hands-on experience with Gong and Salesforce or similar CS/CRM platforms
Prior legal technology or legal professional, law firm, or corporate legal department experience highly preferred
Understanding of legal workflows, terminology, and common challenges
Functional/technical skills in GenAI systems and AI prompting engineering applied to legal research, drafting, and analysis
Strong executive presence, communication, stakeholder management, and facilitation skills
Strong business acumen, customer journey management, conflict resolution, and problem-solving skills
Bachelor’s degree required
Ability to travel 25%

Benefits

Comp & perks

Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skills development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting and ESG initiative opportunities
Health, dental, vision, disability, and life insurance
Competitive 401(k) plan with company match
Sick and safe paid time off
Paid holidays, including two company mental health days
Parental leave
Sabbatical leave
Optional hospital, accident, and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan