Manager, Customer Success – Tax

Thomson Reuters

. Lead a team of Customer Success Managers supporting high-value and emerging accounts .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $147,000 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success initiatives, driving retention and adoption in a SaaS environment, and mentoring teams to achieve operational excellence. Proficient in utilizing analytics for strategic decision-making and improving customer outcomes.

Highest-signal resume keywords

Customer Success ManagementPeople ManagementSaaS ExperienceAnalytical SkillsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention StrategiesAdoption MetricsKPI MonitoringSuccess PlanningEngagement Strategies

Soft Skills

CoachingTeam DevelopmentCollaborationStrategic VisionProblem-Solving

Tools & Technologies

CRM PlatformsCustomer Success Platforms

Industry Keywords

Customer OutcomesOperational ExcellenceAccount ManagementHigh-Value AccountsEmerging Accounts

About the role

Key responsibilities & impact

Lead a team of Customer Success Managers supporting high-value and emerging accounts
Set priorities, coach team members, and align Customer Success initiatives with business objectives
Set goals, monitor retention, utilization, and health-score KPIs, and ensure accountability
Oversee success planning and engagement strategies for different customer segments
Collaborate with Sales, Product, Support, and Marketing
Identify and implement scalable processes, tools, and best practices
Manage critical escalations and executive-level customer interactions
Recruit, onboard, and mentor team members
Use analytics to inform strategy, forecast risks, and identify expansion opportunities
Improve customer health scores, product utilization and adoption, and employee engagement and development outcomes

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms
Strong analytical skills
Strategic vision and hands-on coaching capability
Passion for customer outcomes, team development, and operational excellence

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Pro-bono consulting project opportunities
Environmental, Social, and Governance (ESG) initiative opportunities
Health, dental, vision, disability, and life insurance programs
401k plan with company match
Sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Flexible and supportive benefits and wellbeing programs