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Product Design, UX Specialist
Thomson Reuters. Lead UX and usability practices across the digital products and customer journeys in the Legal portfolio.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX and usability practices, focusing on user research, journey mapping, and prototyping for digital products. Proven ability to collaborate with cross-functional teams and mentor colleagues while driving design consistency and governance.
Highest-signal resume keywords
UX DesignUser ResearchJourney MappingPrototypingUsability Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
UX DesignUser ResearchJourney MappingPrototypingUsability TestingWireframingDesign SpecificationsInteraction DesignService DesignDigital Products
Soft Skills
CollaborationMentoringCommunication
Tools & Technologies
Design SystemAgile Methodology
Industry Keywords
Customer JourneyUsability MetricsCross-Functional TeamsDigital Portfolio
About the role
Key responsibilities & impact- Lead UX and usability practices across the digital products and customer journeys in the Legal portfolio.
- Plan and conduct user research, interviews, usability tests, and workshops with customers and internal teams.
- Map end-to-end journeys, identify pain points, and turn findings into prioritized improvement opportunities.
- Create user flows, wireframes, interactive prototypes, and design specifications to support discovery and development.
- Partner with Product, Engineering, Customer Success, Support, and Sales to incorporate the customer perspective into decision-making.
- Contribute to the adoption of the design system, interaction patterns, and UX governance across the portfolio.
- Define and track qualitative and quantitative UX metrics, connecting insights to product and customer outcomes.
- Mentor colleagues and promote consistent methods, tools, and rituals for product discovery and design.
Requirements
What you’ll need- Demonstrated professional experience in UX, Product Design, Interaction Design, or Service Design for digital products.
- Strong hands-on experience with usability, user research, journey mapping, prototyping, and usability testing.
- Ability to transform complex business and user problems into simple, accessible, and testable experiences.
- Experience collaborating with cross-functional product and technology teams in an agile environment.
- Portfolio featuring relevant UX and usability work applied to digital products.
- Intermediate to advanced English proficiency, with the ability to participate in meetings, collaborate with global teams, and work with professional documentation.
Benefits
Comp & perks- Hybrid and flexible work environment
- Flex My Way: opportunity to work from anywhere for up to 8 weeks per year
- Culture of continuous learning and skills development
- Grow My Way program
- Medical and dental insurance
- Two company-wide mental health days
- Performance-based incentive programs
- Resources to support mental, physical, and financial well-being
- Two paid volunteer days per year
- Opportunities to participate in pro bono consulting projects and ESG initiatives