Program Manager

Thomson Reuters

. Lead end-to-end program execution and contracted delivery for TRSS customers .

Posted 11/2/2026full-timeMcLean • Virginia • United StatesMid-LevelSenior💰 $115,300 - $214,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and account management, with a strong focus on customer delivery, compliance, and growth strategies. Proven ability to engage stakeholders, track performance metrics, and drive revenue through effective portfolio governance and relationship management.

Highest-signal resume keywords

Program ManagementAccount ManagementCustomer Relationship ManagementContract Renewal SupportAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAccount ManagementContract Renewal SupportPortfolio GovernanceData-Driven Decision-MakingRisk TrackingCustomer Feedback AnalysisGrowth Strategy DevelopmentCompliance ManagementFinancial Performance Monitoring

Soft Skills

Interpersonal SkillsMentoringCoachingCollaborationProblem-Solving

Tools & Technologies

AIAutomationProcess Improvement

Certifications & Qualifications

U.S. National Security Clearance

Industry Keywords

Federal Government ContractingCustomer RetentionStakeholder EngagementGrowth OpportunitiesContract Performance

About the role

Key responsibilities & impact

Lead end-to-end program execution and contracted delivery for TRSS customers
Serve as primary point of contact for contract performance, stakeholder engagement, renewal readiness, and growth opportunities
Manage assigned accounts through portfolio governance, data-driven decision-making, customer relationship management, and cross-functional coordination
Ensure compliance with regulations, standards, and contractual requirements
Track risks and delivery outcomes throughout the contract lifecycle
Manage assigned contract portfolios and renewal lifecycle, including kickoff, contract/product support, relationship building, growth opportunity identification, and renewal readiness
Achieve revenue targets through customer retention and growth opportunity tracking
Lead portfolio reviews covering contract health, renewal status, customer satisfaction, financial performance, risks, and growth opportunities
Establish relationships with key customer stakeholders and coordinate communication among TRSS, customers, and third-party partners
Track customer needs, contract status, delivery risks, renewal timelines, and growth opportunities
Monitor contract performance, pricing assumptions, renewal-related financial inputs, and retention or growth factors
Use data, customer feedback, performance insights, and financial inputs to support renewal, engagement, product adoption, and growth decisions
Coordinate internal teams to resolve contract, delivery, and customer experience issues
Maintain knowledge of assigned products, customer use cases, and value drivers
Communicate TRSS delivery capabilities, solution value, and customer outcomes
Track data, product, technology, and methodology developments at TRSS
Identify, document, and support qualified growth opportunities within assigned accounts
Use AI, automation, and process improvements to streamline portfolio management and improve reporting visibility
Provide Product Development with customer feedback, product needs, and emerging use cases to inform renewal strategy and product roadmap discussions

Requirements

What you’ll need

Bachelor’s degree in business or related field; equivalent experience will be considered in lieu of a degree
3–10+ years of experience in program management, account management, customer delivery, or a related field
Experience supporting U.S. Government or federal government customers in a government contracting environment
Growth mindset and ability to identify customer needs, retention risks, and account expansion opportunities
Progressive program leadership experience, including account planning, contract renewal support, portfolio governance, and growth strategy
Strong interpersonal skills, including mentoring, coaching, collaborating, and team building
Strong analytical and problem-solving skills
Excellent written and oral communication skills
Ability to obtain and maintain a U.S. National Security Clearance
U.S. Citizenship essential to comply with federal government contract/agency or department requirements
Relevant TRSS internship experience may be considered for interns converting to full-time roles, based on performance, business knowledge, and readiness
Preferred: experience with public records, investigative data, government data, or commercial data products
Preferred: experience managing programs and/or accounts for Federal Government clients

Benefits

Comp & perks

Flexible hybrid working environment
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skills development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting projects and ESG initiatives
Health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus based on enterprise and individual performance