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Programme Coordinator
Thomson Reuters. Coordinate the day-to-day running of the TrustLaw pro bono service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and administration capabilities, with expertise in managing client relationships, financial reporting, and CRM systems, particularly Salesforce. Proficient in communication and collaboration within multi-stakeholder environments, ensuring effective support for pro bono services.
Highest-signal resume keywords
Salesforce ManagementClient Relationship ManagementFinancial AdministrationGeneral AdministrationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CoordinationAdministrationClient ManagementFinancial ReportingMetrics TrackingRecord MaintenanceDashboard ReportingPro Bono Service ManagementEligibility ScreeningResearch Project Coordination
Soft Skills
Attention to DetailProfessional LiaisonIndependent WorkTeam CollaborationCustomer Service
Tools & Technologies
SalesforceCRM SystemsTrustLaw PortalShared MailboxesCalendars
Industry Keywords
Non-Profit SectorLegal SectorDevelopment SectorMulti-Stakeholder EnvironmentPro Bono Services
About the role
Key responsibilities & impact- Coordinate the day-to-day running of the TrustLaw pro bono service
- Review and screen pro bono requests for eligibility and complexity
- Liaise with clients to obtain further information
- Manage scoping calls with the TrustLaw team
- Cross-check posted requests and send weekly legal network-wide communications
- Coordinate connections between legal providers and pro bono clients
- Liaise with firms regarding offers and screen offers for eligibility criteria
- Support in-house-law firm collaborative offers
- Connect complex research projects with multiple legal teams and troubleshoot connection issues
- Liaise with TrustLaw members and respond to queries about the service, offerings, and TrustLaw Portal
- Monitor and manage shared mailboxes, calendars, and team filing systems
- Maintain Salesforce accounts and project records, report metrics, and track pro bono project and connection status
- Coordinate guidance updates and support day-to-day administration of the TrustLaw Portal
- Assist with Salesforce dashboards, metrics, and reporting queries
- Coordinate team meetings, global internal team events, and team inductions/system setup
- Coordinate financial reporting and administration, including support for donor engagement with the TrustLaw Giving Programme
- Coordinate impact-reporting initiatives, including annual Fees & Hours outreach and donor-report data gathering
- Support the global Access to Law team with administrative tasks
- Support webinars, workshops, network engagement activities, and other TrustLaw events
Requirements
What you’ll need- 3+ years' experience in a coordination, administration, or client/account management role
- Experience in a fast-paced, multi-stakeholder environment ideally
- Excellent client relationship skills and strong attention to detail
- Strong experience in general administration and customer service
- Comfortable working with financial administration or reporting processes
- Hands-on experience with CRM systems; Salesforce strongly preferred
- Experience maintaining records, running reports, and using dashboards to track metrics
- Excellent written and verbal communication skills
- Ability to liaise confidently and professionally with law firms, corporate legal teams, NGOs, social enterprises, and a global team
- Fluent English, spoken and written, required
- Additional languages preferred
- Ability to work independently and as part of a globally distributed team
- Experience in the non-profit, development, or legal sectors is an advantage
- Right to work in India
- CV and cover letter required; applications without a cover letter will not be considered
Benefits
Comp & perks- Industry competitive benefits
- Market-leading benefits
- Access to in-house and external training opportunities
- Flexible work environments
- Equal Employment Opportunity Employer
- Reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs