Renewal Specialist, Small Law

Thomson Reuters

. Drive customer retention and increase Westlaw, Practical Law, and CoCounsel revenue, usage, and market share in the assigned account territory .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $78,400 - $145,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and communication skills while driving customer retention and revenue growth through strategic account management and effective negotiation. Proficient in CRM systems and capable of leveraging digital capabilities to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer RetentionRevenue GrowthCRM KnowledgeNegotiation SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementMarket Share StrategyBusiness ForecastingUpsellingDigital Capabilities Promotion

Soft Skills

LeadershipAttention to DetailOrganizational SkillsTeam CollaborationAdaptability

Tools & Technologies

CRM SystemsAI Tools

Certifications & Qualifications

J.D. or Equivalent Legal Experience

Industry Keywords

Client ManagementRenewal PortfolioMulti-Year ContractsWorkflow MethodologyThomson Reuters

About the role

Key responsibilities & impact

Drive customer retention and increase Westlaw, Practical Law, and CoCounsel revenue, usage, and market share in the assigned account territory
Meet monthly renewal volume and revenue requirements
Promote Thomson Reuters digital capabilities to simplify customers’ work
Secure long-term revenue by targeting multi-year contracts
Assist renewal portfolio growth by reaching upsell goals
Design and develop strategies to increase market share
Conduct demonstrations to introduce and position new products
Align with workflow methodology and digital-forward workstream
Maintain an accurate and up-to-date renewal portfolio through business-system logging
Forecast business attainment accurately on a monthly basis

Requirements

What you’ll need

High degree of professionalism and strong leadership skills
Strong communication and presentation skills, especially via telephone
Well-developed negotiation skills
Strong attention to detail and excellent organizational skills
Ability to work independently and as part of a team in a fast-paced, changing environment
Superior CRM knowledge and technical skills, with use of AI
Ability to travel occasionally to training sessions, meetings, and customer locations
J.D. or equivalent legal experience preferred
Demonstrated experience exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure preferred

Benefits

Comp & perks

Flex My Way workplace policies supporting work-life balance
Continuous learning and skill development through Grow My Way programming
Paid leave
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting project opportunities
Environmental, Social, and Governance (ESG) initiative opportunities
Health, dental, vision, disability, and life insurance
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Flexible and supportive benefits and wellbeing programs