Renewal Specialist, Small Law

Thomson Reuters

. Increase revenue, usage and market share in the assigned territory in Canada for Westlaw, Practical Law, TaxNetPro and CoCounsel .

Posted 10/27/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$89,000 - CA$139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Sales within the legal industry, with a strong focus on client satisfaction and retention. Proficient in leveraging solutions like Westlaw, Practical Law, TaxNetPro, and CoCounsel to drive revenue growth and market share.

Highest-signal resume keywords

Account ManagementSales ExperienceBilingual CommunicationCustomer Service OrientationLegal Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Solutions DevelopmentRevenue Goal AttainmentNegotiation SkillsClient Needs AssessmentCompetitive Analysis

Soft Skills

Written CommunicationOral CommunicationPresentation SkillsRelationship BuildingProblem Solving

Tools & Technologies

MS OfficeWestlawPractical LawTaxNetProCoCounsel

Industry Keywords

Legal IndustryClient SatisfactionMarket Share GrowthSales OpportunitiesAt-Risk Accounts

About the role

Key responsibilities & impact

Increase revenue, usage and market share in the assigned territory in Canada for Westlaw, Practical Law, TaxNetPro and CoCounsel
Build productive, long-term relationships with Canadian small law firm clients and take responsibility for satisfaction and loyalty
Identify and reach out to at-risk accounts, supporting renewals alongside Sales Executives
Create sales solutions that meet client needs and exceed expectations
Attain assigned revenue account goals
Partner with Sales Executives to identify sales opportunities within each firm
Negotiate outcomes by exploring alternatives and positions
Demonstrate knowledge of Westlaw, Practical Law, TaxNetPro and CoCounsel, and educate customers on Thomson Reuters solutions and competitive comparisons
Leverage marketing, training, solution consultant and Thomson Reuters AI teams and tools
Monitor competitive activity and communicate insights to divisional and regional management

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Excellent written and oral communication in both English and French
Strong communication and presentation skills
Customer service orientation and experience
Proficient in MS Office tools
Legal industry experience preferred
Account Management, retention or sales experience strongly preferred

Benefits

Comp & perks

Flexible hybrid working environment
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skill development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Flexible and supportive benefits and wellbeing programs