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Renewal Specialist, Small Law
Thomson Reuters. Increase revenue, usage and market share in assigned territory in Canada for WestLaw, Practical Law, TaxNetPro and CoCounsel .
About the role
Key responsibilities & impact- Increase revenue, usage and market share in assigned territory in Canada for WestLaw, Practical Law, TaxNetPro and CoCounsel
- Build productive, long-term relationships with Canadian SLF clients and take responsibility for their satisfaction and loyalty
- Identify and outreach to at-risk accounts, supporting renewals in assigned accounts alongside Sales Executives
- Create sales solutions that meet SLF client needs and exceed expectations with Thomson Reuters solutions
- Attain assigned revenue account goals
- Partner closely with Sales Executives to identify sales opportunities within each firm
- Negotiate outcomes by exploring alternatives and positions
- Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel and educate customers on competitive differences
- Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools
- Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management
Requirements
What you’ll need- Bachelor’s Degree or equivalent experience
- Strong communication and presentation skills
- Customer service orientation and experience
- Proficient in MS office tools
- Legal industry experience preferred
- Account Management, retention or sales experience strongly preferred
Benefits
Comp & perks- Hybrid work model
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects
- Opportunities to get involved with Environmental, Social, and Governance (ESG) initiatives
- Career development and continuous learning through Grow My Way programming
- Flexible and supportive benefits and wellbeing programs