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Sales Development Representative – Manager
Thomson Reuters. Lead, coach, and develop a high-performing Sales Development Representative team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and coaching Sales Development Representative teams, with a focus on achieving appointment and pipeline generation targets. Proficient in utilizing sales technology and CRM tools to optimize team performance and enhance customer interactions.
Highest-signal resume keywords
Sales Team LeadershipPerformance ManagementSalesforce ProficiencyCoaching and DevelopmentAppointment Setting Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales DevelopmentPipeline GenerationPerformance MetricsLead QualificationSales Strategy Implementation
Soft Skills
People LeadershipCollaborationCommunication SkillsProblem SolvingMotivation
Tools & Technologies
SalesforceOutreachConnect and SellCRM ToolsSales Automation Tools
Industry Keywords
B2B SalesSaaSHigh-Growth SalesCustomer ExperienceSales Engagement
About the role
Key responsibilities & impact- Lead, coach, and develop a high-performing Sales Development Representative team
- Establish accountability against monthly appointment targets and improve team performance
- Monitor results and implement action plans for appointment generation, activity levels, conversion rates, and productivity
- Conduct performance-management conversations, one-on-one meetings, coaching sessions, and appointment reviews
- Create personalized sales plans, measurable goals, and accountability structures for team members
- Provide weekly updates on performance, achievements, challenges, pipeline activity, and improvement initiatives
- Optimize adoption and use of Connect and Sell, Outreach, Salesforce, and other sales technology
- Review appointments and outreach activity for qualification standards, messaging quality, customer experience, and handoff alignment
- Coordinate with Marketing, Sales, and other internal teams on campaigns, messaging, and target-account strategies
- Support resolution of customer escalations and complex situations
- Foster a collaborative, inclusive, productive team culture through contests, recognition, activities, and engagement initiatives
- Improve sales-development processes, coaching methodologies, reporting, technology usage, and team best practices
Requirements
What you’ll need- Experience leading, managing, and coaching a sales development, inside sales, business development, or similar sales team
- Proven ability to motivate teams to achieve and exceed appointment, activity, pipeline-generation, or related sales targets
- Strong people-leadership skills with an innovative, collaborative, and people-focused approach
- Experience conducting performance-management conversations, delivering constructive feedback, and supporting employee development
- Ability to create, implement, and maintain individualized sales plans and accountability structures
- Strong understanding of prospecting, outbound outreach, appointment setting, qualification, and lead handoff
- Experience reviewing customer interactions, appointments, calls, or outreach activity for quality and standards adherence
- Strong communication and presentation skills
- Experience using CRM, sales-engagement, and sales-automation tools, such as Salesforce, Outreach, and Connect and Sell
- Strong technology skills and ability to learn, adopt, optimize, and teach new tools and systems
- Ability to collaborate with Marketing, Sales, Operations, and other internal business partners
- Ability to manage competing priorities, solve problems independently, and work in a fast-paced sales environment
- Preferred: experience managing an SDR or BDR team in a SaaS, technology, B2B, or high-growth sales organization
- Preferred: experience with Salesforce, Outreach, Connect and Sell, or comparable platforms
- Preferred: familiarity with appointment attainment, conversion rates, activity volume, pipeline contribution, and lead quality metrics
- Preferred: experience partnering with Marketing on outbound campaigns, messaging, lead generation, and target-account strategies
- Preferred: experience designing sales contests, recognition programs, team-engagement activities, or performance incentive initiatives
- Preferred: experience supporting customer escalations or complex prospect situations
- Preferred: experience improving SDR onboarding, coaching programs, call-review processes, or sales playbooks
- Preferred: strong understanding of the company’s industry, market, customer challenges, and competitive landscape
Benefits
Comp & perks- Flexible hybrid working environment for office-based roles
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Continuous learning and skill development through Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to participate in pro-bono consulting projects and ESG initiatives
- Inclusive, flexible, work-life balance culture
- Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs