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Sales Operations Specialist
Thomson Reuters. Support Reuters Professional’s commercial teams as a hands-on sales operations partner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales Operations and Business Operations with a strong focus on Salesforce, data analysis, and process improvement. Capable of managing multiple projects while delivering actionable insights and enhancing operational efficiency across teams.
Highest-signal resume keywords
Salesforce ExpertiseData Analysis SkillsProcess Improvement ManagementProject Management ExperienceCollaborative Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales OperationsBusiness OperationsSystem Requirements DocumentationData GovernanceForecasting ProcessesSales Planning Methodologies
Soft Skills
Critical ThinkingRelationship BuildingClear Communication
Tools & Technologies
SalesforcePower BITableauAdvanced ExcelOrder Management Systems
Industry Keywords
B2B MediaPublishingData IntelligenceSaaSCampaign Management
Tech Stack
Tools & technologiesERPTableau
About the role
Key responsibilities & impact- Support Reuters Professional’s commercial teams as a hands-on sales operations partner
- Drive continuous process improvement across the end-to-end sales lifecycle
- Remove seller blockers and improve post-sale handoffs with campaign managers and ad operations
- Own business requirements for Salesforce and order management system enhancements
- Specify system needs, support user acceptance testing, manage change rollouts, and deliver training
- Develop and maintain dashboards, reports, and forecasting tools using Salesforce and BI platforms
- Provide visibility into KPIs, pipeline health, and risks
- Deliver actionable operational insights from data
- Enforce CRM data governance and pipeline discipline through data enrichment, cleanup, and quality monitoring
- Identify and correct data gaps affecting forecasting, reporting, and sales productivity
- Partner with Finance, Customer Operations, Marketing, and Product on operational improvements
- Manage multiple concurrent projects and translate business requirements into practical solutions
Requirements
What you’ll need- 3+ years of Sales Operations, Business Operations, or Commercial Support experience in B2B media, publishing, data intelligence, or SaaS
- Solid working knowledge of Salesforce
- Exposure to order management/ERP systems
- Experience documenting system requirements and supporting testing for system enhancements
- Skills in Power BI, Tableau, or advanced Excel
- Ability to analyze data and present performance metrics clearly and simply
- Experience managing and improving processes and projects
- Ability to handle multiple priorities, deliver with limited guidance, and think critically about operations’ effect on sales performance and revenue
- Strong understanding of the sales lifecycle and its connections to finance, customer operations, marketing, and campaign delivery
- Strong collaborative communication skills and relationship-building ability across teams and locations
- Ability to explain complex systems clearly
- Preferred: experience with AI and automation tools
- Preferred: exposure to forecasting processes and sales planning methodologies
- Preferred: experience with B2B SaaS or media industry commercial operations
- Preferred: ability to work effectively with senior stakeholders and influence change across distributed or matrixed teams
Benefits
Comp & perks- Flexible hybrid working environment with 2–3 days a week in the office depending on the role
- Work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and ESG initiatives
- Career development, continuous learning, and skills development through Grow My Way programming
- Flexible work-life balance policies through Flex My Way