Senior Learning Management Consultant

Thomson Reuters

. Design, develop, and deliver learning solutions supporting onboarding and continuous development of Customer Service professionals .

Posted 9/24/2026full-timeManila • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering effective training solutions for Customer Service professionals, utilizing advanced training models and measurement techniques. Proficient in managing training logistics and aligning learning objectives with strategic business goals.

Highest-signal resume keywords

Training Program DevelopmentNeeds AnalysisADDIE ModelKirkpatrick EvaluationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentLearning Material CreationTraining Logistics ManagementData Analysis for Training EffectivenessAdult Learning Principles

Soft Skills

Organization SkillsPrioritization SkillsPresentation SkillsCoaching Skills

Tools & Technologies

Virtual Training PlatformsLearning Management Systems

Industry Keywords

Customer Service TrainingContinuous DevelopmentThomson Reuters Legal Products

About the role

Key responsibilities & impact

Design, develop, and deliver learning solutions supporting onboarding and continuous development of Customer Service professionals
Deliver product and process training in live, virtual, and blended environments
Manage training logistics, including scheduling, registration, and attendance tracking
Develop curricula and reference guides for Customer Service professionals
Conduct needs analysis to determine training needs and delivery methods
Partner with Training, Quality, Customer Service leadership, and internal stakeholders on needs-based training
Measure training program effectiveness and use data to enhance learning experiences
Evaluate customer contacts and provide feedback and coaching
Develop communication vehicles for training and quality programs
Participate in quality and calibration sessions as a subject matter expert
Create learning materials including facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations
Consult with stakeholders on leveraging training to support business plans and goals
Apply adult learning principles to curriculum components
Build and document business cases for learning and development investment
Lead training project management across planning, resourcing, evaluation, and improvement
Adjust learning approaches, course structures, and timelines in a fast-paced environment
Align learning objectives with strategic goals

Requirements

What you’ll need

Bachelor’s Degree required
Advanced knowledge of training models and measurements, e.g., ADDIE and Kirkpatrick
Excellent writing, presentation, and overall communication skills
Excellent organization and prioritization skills
Educational background or coursework related to Education, Learning & Development, or a related field preferred
2-3 years of training experience or background with similar industry experience preferred
Strong knowledge of Thomson Reuters Legal products and service preferred

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Career development and growth through Grow My Way programming and skills-first development
Flexible work arrangements
Supportive workplace policies for personal and professional responsibilities