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Senior Manager, Sales Operations
Thomson Reuters. Be part of a Customer Success team focused on operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Operations and Revenue Operations, with a strong focus on managing operational projects and cross-functional initiatives. Proficient in utilizing Salesforce and BI tools to analyze data and optimize renewal performance.
Highest-signal resume keywords
Customer Success OperationsPeople ManagementSalesforce ExpertiseBI Tools ExperienceSaaS Metrics Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success OperationsRevenue OperationsOperational Project ManagementData AnalysisProcess OptimizationSaaS MetricsAutomation ImplementationCross-Functional CollaborationOpportunity ProcessingRenewals Management
Soft Skills
CommunicationCollaborationLeadership
Tools & Technologies
SalesforceSAPPower BITableauLookerGainsightTotangoSensedataClientSuccess
Industry Keywords
Customer SuccessBilling ValidationDelinquency ManagementRenewals TrackingCustomer Satisfaction Metrics
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Be part of a Customer Success team focused on operations.
- Lead a team, ensuring that all processes, systems and support activities are executed efficiently.
- Analyze Renewals data, implement improvement strategies and coordinate across departments to optimize renewal performance.
- Facilitate communication and collaboration between the Operations, Finance and Customer Success teams.
- Validate billing, delinquency, renewals and invoice information.
- Support Customer Success managers in administrative areas such as opportunity processing, customer quotes and Renewals information management.
- Manage Renewals reporting and tracking using Salesforce and SAP.
Requirements
What you’ll need- Advanced English – Mandatory.
- Bachelor's degree in Technology, Engineering, Business Administration or related fields.
- Experience in Customer Success Operations, Revenue Operations or Business Operations.
- Proven experience working with Customer Success teams or providing operational support to these areas.
- Experience in direct people management.
- Experience managing operational projects and cross-functional initiatives.
- Solid experience with Customer Success platforms (Gainsight, Totango, Sensedata, ClientSuccess or similar).
- Advanced experience with CRM platforms, especially Salesforce.
- Advanced experience with BI tools (Power BI, Tableau, Looker).
- Experience implementing automations and operational optimizations.
- Solid knowledge of SaaS metrics (MRR, ARR, NRR, GRR) and customer satisfaction metrics.
Benefits
Comp & perks- Modelo de Trabalho Híbrido e flexível
- Possibilidade de trabalhar de qualquer lugar por até 8 semanas por ano
- Desenvolvimento profissional contínuo e programa "Grow My Way"
- Assistência médica e odontológica
- Dois dias de feriado corporativo para saúde mental
- Programas de incentivo por performance
- Recursos para o bem-estar mental, físico e financeiro
- Dois dias de voluntariado pagos anualmente
- Oportunidades de consultoria pro bono e iniciativas ESG