Senior Tax Analyst – Customer Support

Thomson Reuters

. Provide customer support through the ticketing system and by phone, clarifying functional and technical questions related to the product .

Posted 10/16/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and incident resolution, with a strong understanding of tax legislation and practical experience in tax solutions. Proficient in managing multiple tasks while contributing to knowledge base development and achieving performance objectives.

Highest-signal resume keywords

Customer Support ExperienceKnowledge Of Tax LegislationExperience With SPED FiscalSQL/SELECT KnowledgeTax One Solution Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SPED ContributionsREINFGenerating TXT FilesValidating TXT FilesSubmitting TXT FilesTax AssessmentsPeriod-End ClosingTax Form IssuanceIncident ResolutionKnowledge Base Development

Soft Skills

Problem SolvingCommunicationMultitaskingCollaborationCustomer Interaction

Tools & Technologies

Ticketing SystemRemote Access ToolsInternal Testing EnvironmentKnowledge Base Software

Industry Keywords

Tax SolutionsTax ReformPractical Tax Guides

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide customer support through the ticketing system and by phone, clarifying functional and technical questions related to the product
Simulate errors in the internal testing environment to reproduce incidents reported by customers
Monitor tickets continuously, working to understand and resolve incidents
Use remote access or contact customers by phone to identify the cause of incidents that cannot be reproduced internally
Submit internal requests to the development team for incident resolution
Classify tickets and identify the root cause of incidents
Manage multiple activities simultaneously
Create content for the knowledge base by developing FAQs
Work toward established targets and performance objectives
Contribute to the support and ongoing enhancement of Thomson Reuters tax solutions

Requirements

What you’ll need

Degree in Accounting, Business Administration, or a related field
Practical experience with SPED Fiscal, SPED Contributions, and REINF
Experience generating, validating, and submitting TXT files to government authorities
Knowledge of tax assessments, period-end closing, tax form issuance, and tax legislation
Experience in customer support/customer service
Knowledge of the Tax One solution
Knowledge of SQL/SELECT and databases
Knowledge of tax legislation and the use of practical tax guides
Experience with or knowledge of Tax Reform

Benefits

Comp & perks

Hybrid and flexible work environment
Option to work from anywhere for up to 8 weeks per year
Grow My Way program, with ongoing learning and skills development opportunities
Medical and dental insurance
Two company-wide mental health days
Performance incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities to participate in pro bono consulting projects and ESG initiatives